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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 241-250 out of 630

PB

Parth B

08/18/23

4.5 out of 5

"CRM platform that you can trust"

What do you like best about Freshchat? - Out of the box features - Quick integration

AU

Anonymous User

08/17/23

4.5 out of 5

"User friendly - easy flow of conversation"

What do you like best about Freshchat? Chats have spell check and grammatical corrections, like the private note feature. Easy to add files for transfer to client. Easy flow of chat back and forth, canned remarks and message read notifications.

AU

Anonymous User

08/16/23

4.5 out of 5

"Freshchat is user friendly and easy to use."

What do you like best about Freshchat? What is like the best about Freshchat is the design of the app that makes it easy to use and you may add a lot of templates which is important in answering chats.

AU

Anonymous User

08/11/23

4.5 out of 5

"Just works. Great support."

What do you like best about Freshchat? Crossplatform, great support and nice user interface! The free levels are good enought to realy try the product. What do you dislike about Freshchat?

SS

Sourav S

08/10/23

4.5 out of 5

"Advantages of Freshchat"

What do you like best about Freshchat? Freshchat never lets you miss any updates or request from the Cx or the trainer. Evem we can share notes in private if we want anybody else to work on the request.

OS

Otávio S

08/09/23

4.5 out of 5

"Excellent experience for beginners"

What do you like best about Freshworks? The tool is easy to configure and the application proved to be very simple to use. Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations

AR

Abhishek R

07/18/23

4.5 out of 5

"Good Features for Messaging"

What do you like best about Freshchat? It helps smooth interaction with coustomers and the messaging features are really good! What do you dislike about Freshchat?

DT

Devdas T

07/15/23

4.5 out of 5

"senior manager customer success"

What do you like best about Freshchat? Easy to use, user friendly. the reports are amazing and it gives me a compete picture of the ipoerformance at one glance.

AR

Abdul R

07/14/23

4.5 out of 5

"Stress reliefer"

What do you like best about Freshchat? The speed of the freshchart is very impressive it helps to resolve query soon What do you dislike about Freshchat?

AU

Anonymous User

07/14/23

4.5 out of 5

"One of the best platforms I have come across"

What do you like best about Freshchat? Deliversgood value for the price. Happy with the feature set. What do you dislike about Freshchat?