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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 231-240 out of 630

JT

Jack T

11/24/23

4.5 out of 5

"User-friendly interface allowing for efficient customer support!"

What do you like best about Freshchat? The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us!

LJ

Lindsey J

11/20/23

4.5 out of 5

"love the simplicity of use!"

What do you like best about Freshchat? being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.

PM

Paul M

11/17/23

4.5 out of 5

"Great app to automate chats"

What do you like best about Freshchat? I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of.

AM

Abhishek M

10/27/23

4.5 out of 5

"Great UI"

What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?

AU

Anonymous User

10/26/23

4.5 out of 5

"Why we need to switch on fresh chat"

What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing

AK

Anand k

10/25/23

4.5 out of 5

"Fresh chat review"

What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.

RL

Rushika L

10/14/23

4.5 out of 5

"Good User interface"

What do you like best about Freshchat? INTERFACE EASY TO USer and easily understand to everyone What do you dislike about Freshchat?

AU

Anonymous User

08/30/23

4.5 out of 5

"Exceptional Chat Support System !"

What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.

AU

Anonymous User

08/21/23

4.5 out of 5

"Chat and chatbots"

What do you like best about Freshchat? Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.

ML

Mar L

08/18/23

4.5 out of 5

"It is a very good software, but with some limitations"

What do you like best about Freshchat? It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise.