Freshchat Reviews in January 2025: User Ratings, Pros & Cons

"The perfect way to interact with potential clients"

What do you like best about Freshchat? The way Freshchat seamlessly integrates into your existing website giving you the ability to chat with potential customers or clients. The code required to do this is minimal but the experience is top-notch. When you pair Freshchat with Freshsales then everything just becomes seamless. Freshchat also allows you to set business hours so that potential clients know that you are not around, but can still leave you a message. And the implementation of chat ...

"Unique"

What do you like best about Freshchat? Freshchat is a software that has been very unique since the beginning. It uses a cute design that help you focus on what you're doing with an interface full of characteristics that can provide you a well use of the software. I like it's easy to communicate with your customers in a live chat, and you have a priority box where you can keep the collected data. The mobile app is just as pretty and helpful.

"Intuitive"

What do you like best about Freshchat? I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your ...

"Impressive UI for excellent customer support"

What do you like best about Freshchat? The UI is very impressive, not only for the end-user but also for the agent panel. What do you dislike about Freshchat?

"Bringing Customer Service chat to the next level"

What do you like best about Freshchat? The fact that Freshchat is not a classic chat where you need to be online to attend to your customers. We work with a team of volunteers and even when there is no one available, the bot gathers the information and data from the customer and we can attend to the customer as soon as when there is someone available. This way we never lose interest from the customer.

"Quick tool for costumer questions"

What do you like best about Freshchat? That we don´t sign in or out from the chat that we had before. The campaigns works good What do you dislike about Freshchat?

"Helpful platform to increase customer experience."

What do you like best about Freshchat? Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..

"Build Interactions and team engagement"

What do you like best about Freshchat? Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly

"Fresh Chat Performance"

What do you like best about Freshchat? Feutures and perfoacnce in Freshchat is good What do you dislike about Freshchat?

"Freshchat All in One Plattform."

What do you like best about Freshchat? I really like the interface and color schemes. I like how simple it is too to search for older chats. What do you dislike about Freshchat?