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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 211-220 out of 630

MS

Mattia S

06/04/18

5 out of 5

"Good customer service chat app"

What do you like best about Freshchat? Freshchat is a powerful live chat service for customer support. In this way we saved so much time in telephone calls. All our customers are happy with it!

TJ

Tatiana J

06/01/18

5 out of 5

"The best experince"

What do you like best about Freshchat? I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.

MB

Marco B

05/16/18

5 out of 5

"Easy and powerful tool to provide our support services"

What do you like best about Freshchat? It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.

SJ

Shikher J

05/11/18

5 out of 5

"Delightful and User Friendly"

What do you like best about Freshchat? The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.

KN

Kennedy N

04/30/18

5 out of 5

"N/A"

What do you like best about Freshchat? Simplicity and constant introduction of new features. I also like the ability to forward a reply to a users email if that user has not viewed the reply in a specific time period.

AB

Alejandro B

04/30/18

5 out of 5

"Simple yet powerful"

What do you like best about Freshchat? I really enjoy the fresh and clean UI. It just works. What do you dislike about Freshchat?

AU

Anonymous User

04/23/18

5 out of 5

"Fynd loves Freshchat"

What do you like best about Freshchat? UX of the product is great and the systems are never down. What do you dislike about Freshchat?

AU

Anonymous User

04/17/18

5 out of 5

"Best way to Communicate to our users"

What do you like best about Freshchat? How easy the admin portal is to use and integrate into our business What do you dislike about Freshchat?

AM

Anshul M

04/16/18

5 out of 5

"Gets the job done!"

What do you like best about Freshchat? The way FAQs are presented is beautiful. The ability to have multiple chat channels is a plus. Their support is on point. Push Notifications work as expected. Analytics and autoresponders are useful.

AU

Anonymous User

02/21/18

5 out of 5

"The best way to sidestep bad reviews for your app"

What do you like best about Freshchat? When you integrate Freshchat with your Android app, you can respond to your users in real time. Redirect bad reviews to the chat and resolve issues.