spotsaas-logo
Get Listed

9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

Add to compare

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 201-210 out of 630

AU

Anonymous User

08/17/18

5 out of 5

"Easy to use, fast, smart."

What do you like best about Freshchat? the wat how it works, the whay I can transfer this to the other person. What do you dislike about Freshchat?

AU

Anonymous User

08/14/18

5 out of 5

"Great For Small Businesses"

What do you like best about Freshchat? Freshchat is great for small businesses who want to stay connected to their clients. What do you dislike about Freshchat?

AU

Anonymous User

08/13/18

5 out of 5

"Pleasant Experience"

What do you like best about Freshchat? Super responsive Customer Support team.. What do you dislike about Freshchat?

AU

Anonymous User

07/27/18

5 out of 5

"Great experience with Freshworks!"

What do you like best about Freshchat? Holly and the team are fantastic to work with What do you dislike about Freshchat?

MK

Mazvydas K

07/27/18

5 out of 5

"very user friendly interfaca, a lot of nice features"

What do you like best about Freshchat? FAQ+Knowlage base sinchronization with freshdesk What do you dislike about Freshchat?

AU

Anonymous User

07/09/18

5 out of 5

"Great and easy!"

What do you like best about Freshchat? Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me What do you dislike about Freshchat?

MA

Marcelo A

07/05/18

5 out of 5

"The best chat"

What do you like best about Freshchat? A very good chat. Good integration with other products of Freshworks. What do you dislike about Freshchat?

OD

Ottavio D

06/22/18

5 out of 5

"review Freshchat"

What do you like best about Freshchat? What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.

AU

Anonymous User

06/19/18

5 out of 5

"SaaS company using freshchat for lead gen and support"

What do you like best about Freshchat? Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.

RG

Rishi G

06/08/18

5 out of 5

"Great Chat App"

What do you like best about Freshchat? Ease of use. Ease of use. Ease of use. Ease of use. What do you dislike about Freshchat?