Flexport Reviews in January 2025: User Ratings, Pros & Cons

Great account service

We work primarily with the Flexport team in the U.S., and our account manager Ross has not only provided us with guidance with his expertise but also always go above and beyond with our requests and questions.

Great platform and customer experience.

Flexport's platform is probably the best in the industry and makes the whole process easier providing great visibility. In addition, our account rep is always available in case we need additional support. Definietly a great partner to support our growth.

Flexport -very competent, professional & helpful

1) The team members are very competent, helpful and courteous. 2. The Flexport webpage for partners is very easy to navigate & comprehensive. It accommodates right from request for quote (RFQ) and we can track until consignment delivery. 3. It also accommodates complete history of all our shipments till date. Further to the above points, while we were looking for logistics partners for shipping to Ukraine during the war period, most of the logistics companies were not ready to take-up such ...

Great 3 yrs Experiences with Flexport

I have been "partner" with Flexport for 3 years, since 2020 the good year to 2021/22 the "shipment crisis". 3 years honestly was not a long timeframe, but with the shipment crisis, 3 years have become a decay of great experiences with good and bad memories with forwarders and carriers. With Flexport team during shipment crisis, most are good experiences, as your team know well what we are our priorities and needs. We did see real work done and changes happened in Flexport, your team is able ...

Very prompt responses from the team and…

Very prompt responses from the team and everyone has been extremely pleasant to work with.

Great communication and transparency.

Date of experience: August 21, 2023

Excellent Platform and even better customer service

The platform and the ease of use, it's very easy to book a shipment, and the steps are very thorough, if you need help, there are so many people willing to help you with any questions.

Flexport will be a game changer for any…

Flexport will be a game changer for any small to mid size business. The days of shopping around quotes from various freight forwarders are over. With your personalized Dashboard and dedicated team- you will have full visibility and transparency from Quote request to delivery to Invoicing. Flexport Simplifies the entire process. No need to micromanage every step. Flexcap also is a game changer for any small to medium size business who struggles with cash flow timing. Give Flexport a call ...

excellent platform

Date of experience: August 19, 2023

Communication and service is great

Communication and service is great. Daily update emails help us to stay on top of delivery dates and any changes that may need to happen. The Staff is very friendly, knowledgeable, and always willing to assist to ensure deliveries are received completely and in a timely manner. We look forward to working with Flexport and building a stronger relationship in the future.