FastSpring Reviews in January 2025: User Ratings, Pros & Cons

BEWARE

BEWARE, impossible to cancel fastsprint, We found better software and made multiple attempts to cancel have failed, they ignore our emails and won't send a password reset.

There is ZERO customer service provided…

There is ZERO customer service provided by this company. In fact I don't think there are any human beings, period. They are the payment processor for software that the large enterprise company I work for users. To set them up as a vendor in our procurement system we need certain information. Multiple attempts were made to request this information. The responses were from robots directing me to a web page that did not have the information I needed. I asked to speak to a human being about my ...

Previously good customer service levels now at rock bottom

I started using FastSpring some years ago, swayed by the reports of excellent customer support. Up until recently I've not really had any issues, and any queries have been responded to reasonably quickly. However the past few months have been completely different. I currently have a problem with customer payments being received, but the return email with digital download links not being sent. I queried this before Christmas and was told no problems could be found. Since then the issue has ...

Fastspring & Lazysoft are Scam companies

I used there company called lazysoft to download a program to help me fix my tablet did not realise could not use on a tablet emailed fastspring they said if I wanted a refund I would have to contact lazysoft tried contacting them they do not reply.

Scam

Scam. Nunca he pedido nada de esta página web pero me cobran a sus servicios, y no puedo bloquearlos

Fraud

Hard to contact. Charged me after my 6 month trial of autotune unlimited because I haven’t received an email to tell me that my free trial is expiring soon. I don’t need the product. I want refund.Edit: I already submitted a ticket and you didn’t reply and just closed it.

Non-existent support response

They are the most expensive commerce solution available but have the worst support ever. Customer support portal does not seem to be monitored at all. After 3 business days still no reply to my urgent support call #01020487 regarding a $1,000 sale. Impossible to escalate a unanswered support issue as no contact emails or numbers. Have to resort to requesting for help on their Facebook page which is also a hit and miss affair as nobody seems to be monitoring that either. I think they run on ...

Fraudulent activities

Fraudulent activities. Never use this dodgy company. Never fall in trap of trial. It will charge you without notice and will not give you instant access to your account. Disgusting company. I heard quote : Robbers are not doing robbing by physically, rather they open online company.

I searched for a long time to find a…

I searched for a long time to find a link to cancel the subscription that had been extended beyond what I had agreed to. When I finally found it I received no confirmation that I had successfully cancelled. My credit card was subsequently charged anyway. I will not make any more online purchases that pass through FastSpring. Doesn't FastSpring even sound like a trap?????

Soon this company will close. Not using Synergies

I dont know how this company is still alive....I mean i tried to test their platform and all they come back to say that we dont want more clients. I tried many times to follow up and understand the reason why the store was always under review also reported a bug they had ... the response time is just taking so long that got me demotivated .Good Luck with Sales !