FastSpring Reviews in January 2025: User Ratings, Pros & Cons

Does what its supposed to do

What do you like best? Variety of payment options for customers What do you dislike? Dashboard looks terrible - also quite inflexible at times w. coupons, refunds, etc. Recommendations to others considering the product In particular useful for cross-border payments - may make your account troublesome (since invoices don't come from end-clients but Fastspring instead What business problems are you solving with the product? What benefits have you realized? Cross border payments - ...

Not great

I needed to pay for one of my subscriptions and the payment system didn't work. I didn't get the solution from the support – just "to wait".

Service is OK

Service is OK. It is a bit worse than before, but still managable.

Caution

Caution. I ordered a key for Freemake Video Downloader and didn't notice that an add function had been pre-checked for app reloads that are actually free but for which I was charged a $7 insurance fee. My oversight for not checking. Be cautious.

This is my first Trustpilot review

This is my first Trustpilot review. I'm concerned a charge shown up on my bank account with fsprg. I do not recall making this transaction at all for this amount and think I would remember. This is the first place I am posting because if it's true you are a payment processing company then statements should show the company people purchased from, not your name / an abbreviation. How do I get my money back please? It wasn't very clear on your website. ThanksUpdate- I have since dug in found ...

Relativley easy to use solution, lots of confusion when looking for cotextual vs classic docs.

What do you like best? End user experience, is very good and dealing with customer order queries is also fairly staightforward. What do you dislike? The confusion and difficulties in searching for documents related to classic rather than conrtextual store fronts. What problems are you solving with the product? What benefits have you realized? easy access for end users to purchase software product keys.

Fastspring has resolved my issue after…

Fastspring has resolved my issue after 4 months so they do not seem to be scam firm😏Order ID : MAT190702-6299-86137 EasyFit (Professional Perpetual Single User LicenseThanks to Trustpilot for pursuing and reaching out to Fastpring about my issue. I am thankful to Fastpring team too who have sorted out the issue (though after4 months and has refunded my money back. At least I can change my opinion that Fastspring is not a scam....Thanks to everyone who resolved my issue Hafiz Muhammad Nadir

Fastspring has resolved my issue after…

Fastspring has resolved my issue after 4 months so they do not seem to be scam firm😏Order ID : MAT190702-6299-86137 EasyFit (Professional) Perpetual Single User LicenseThanks to Trustpilot for pursuing and reaching out to Fastpring about my issue. I am thankful to Fastpring team too who have sorted out the issue (though after4 months) and has refunded my money back. At least I can change my opinion that Fastspring is not a scam....Thanks to everyone who resolved my issue Hafiz Muhammad Nadir

The customer service is slow

The customer service is slow. We used to be able to communicate them in the dashboard but not anymore. They opened a new website for support but we can't use our existing account there, we have to create a new one. Service is good but support should be easier.

Extremely good with understandable issues of a startup

What do you like best? Easy to subscribe. Really trustworthy. Great customer services. What do you dislike? Little pushback over big banks and credit cards. They should defend the merchant against faulty complaints. Recommendations to others considering the product Great Platform. What business problems are you solving with the product? What benefits have you realized? Ecommerce.