FastSpring Reviews in January 2025: User Ratings, Pros & Cons

Excellent solution for electronic delivery of digital goods and EU VAT compliance

What do you like best? Once set up, FastSpring automatically takes care of everything for you: receiving the customer's payment, generating and sending the license key and invoice and declaring VAT (if required. It's a great solution if you'd rather spend your time on more productive activities. FastSpring is very friendly to small developers: no monthly fees (unless your account is abandoned and very low payment thresholds. Their customer support is excellent. What do you dislike? Two ...

A Wonderful Service

What do you like best? I really like the way FastSpring works. It's very easy to create new products, add order fulfilment, manage orders, resend orders and so on. There's really nothing I would change. Even their support is awesome and they usually reply within few hours. What do you dislike? There's actually nothing to dislike from my side. I would add a BitCoin payment support but I was told it'll come soon so I'm fine. Recommendations to others considering the product Try it out. You ...

Great support and great checkout page customizations.

What do you like best? The speed of customer support. I don't need it often but when I do, they are quick to reply and resolve problems faster than any service I use. What do you dislike? I wish they had an app for stat tracking. Recommendations to others considering the product Just do it, it's a great company that will help you out every step of the way from initial setup to ongoing use. What business problems are you solving with the product? What benefits have you realized? They ...

Top marks for Startups to sell software & services online

What do you like best? Very easy to set up, you can have an e-commerce site up and running in less than a day. For that you get the ability to sell internationally via credit card, paypal, wire transfer and accept cheque without the need for a merchant bank or registering for VAT in the UK or EU. In other words, its a one-stop-shop for e-commerce particularly suited for software vendors and startups. I also like the high level of service you get and the team are always wiling to help ...

FastSpring is all-in-solution for software vendor

What do you like best? - Great customer support (all issues are resolved as soon as possible - Fast technical support (also actually do it for you - Easy to use product setup - Easy to use customization for the checkout page What do you dislike? - Somewhat high fraud prevention, so you need to have alternative payment solution for some customers. - No options for affiliate commission (like first payment only Recommendations to others considering the product Simple setup with ...

Excellent E-commerce solution for ISV

What do you like best? FastSpring is a great solution build for an ISV in mind: it is easy to setup, great customer service, fees are reasonable and very reliable. What do you dislike? Setting up the store template is a bit tedious; you'd need to create (or modify and existing zipped file which include the different elements of your store style (e.g. template, graphics, etc.. I wish fast spring offer a WYSIWYG type of wizard or editor to make changes on the fly. Recommendations to ...

FastSpring Review

What do you like best? FastSpring has tremendous customer service. Their support team is extremely knowledgeable and very responsive. What do you dislike? The don't allow sales of physical product.

Why I recommend FastSpring!

What do you like best? There are a couple of things that make FastSpring exceptional: 1 They have terrific customer service, and 2 their platform is very easy to use. What do you dislike? Can't think of anything I dislike. Recommendations to others considering the product I highly recommend FastSpring. Their customer service is the best I've ever experienced, and their platform meet all of our needs.

Fast dispute resolution

I had a subscription charged that I did not need. They immediately refunded the money with 25 minutes of my enquiry. Impressed.

Happy using FastSpring

What do you like best? 1) Payment aggregation 2) Sales Tax Handling 3) Relatively easy setup and integrations 4) Optimal service fee (compared to close competitors) for micropayments (<10$/transaction) What do you dislike? Customer support was not entirely supportive and could not advise us on best practices of how to close withdrawals with documents (we are located outside the US/EU, so that might not be a blocker for everybody else) Recommendations to others ...