Evergage Reviews in January 2025: User Ratings, Pros & Cons

Powerful, effective and complex

What do you like best? Evergage is a very powerful tool that can do almost anything we need it to do. Their customer support is fantastic and has been a great partner in understanding our goals and how to use the tool to get there. We use it on our website and in our product. What do you dislike? The UI is pretty complex, so be prepared to invest in learning its capabilities and how to use it. The message WYSIWYG editor is pretty sad, so we just edit our messages in HTML. Recommendations ...

A better overview of what your customers are doing?

What do you like best? I found Evergage so much easier to integrate than other personalization software that I have used. It provided usable information almost immediately. Additionally, they seem to understand where their opportunity lies and the software seems to be moving that direction. What do you dislike? I think the way you target customers could be improved. It's unique to them and can lead to people not understanding the system as well as they could Recommendations to others ...

Fantastic way to onboard, promote self help and analyze customer data

What do you like best? We love being able to use Everage to quickly add in custom campaigns and JS for testing new ideas and track existing campaigns. What do you dislike? Building reports for survey's can be difficult. When sending back the survey data we have to build a special report for the survey. What business problems are you solving with the product? What benefits have you realized? We are using Evergage to help onboard customers, reduce churn and reduce contacts. We have had ...

Great for Testing and Segmented Experiences

What do you like best? We have a lot of different segments, and Evergage allows us to test with this data in terms of creatives, functionality, and back-end scripts. It is so much easier to run tests and you are able to utilize a lot of data that you previously could not. Reports are all right in the same program, and you can turn of tests immediately if you need to, since they are not hard-coded into your links or site, but instead override. What do you dislike? Sometimes testing can be ...

Rethinking how we communicate with customers

What do you like best? Evergage allows my Inbound Marketing Team to think about ways to further segment our customers and provide relevant messaging. The tool allows us to just jump in and build out campaigns without all the development resources we've needed in the past. In addition, their team has been available every step of the way to answer out questions, provide recommendations, and help us implement best practices. No matter what your marketing goals are, Evergage can help your ...

Great targeting abilityies

What do you like best? The amazing thing about evergage is the precision with which you can target people with the right message. We use it from inside of our SaaS platform, and it is by far our most effective channel for getting messages in front of the right people. What do you dislike? It's a complicated UI; no 2 ways about it. Because you can do so many things with evergage, doing the one thing you want to can feel difficult at times. Recommendations to others considering the product ...

New user & finding success already!

What do you like best? the ability to personalize our app experience for users What do you dislike? I would love a new user tutorial for evergage. while my organization has had evergage for a while, a personalized experience for a new user would be awesome. What business problems are you solving with the product? What benefits have you realized? driving customer engagement with new content, and increasing customer awareness and adoption of new features and add on services

The next big tool for marketing

What do you like best? We use Evergage to connect on a personal level with our customer base. It has helped us identify what actions our customer personas perform in our application, and just as important, what actions they haven't performed. The tool then allows us to message directly to our customers and steer them towards using new features so that they get the most out of our application. The best part about Evergage is that the messaging we serve up is very receptive. Because we are ...

Highly Skilled Professionals willing to go above and beyond!

What do you like best? The employees share an eagerness to look at problems and issues our company is facing and define them more as opportunities to test. I enjoyed how open they are and how they will go way above their standards to make things happen and provide us exactly what we are looking for. What do you dislike? We only have one person as our troubleshooter. PCH is a big company and we have a lot of folks trying to get help so i feel we could benefit from additional resources. ...

Great way to turn traffic into leads & revenue

What do you like best? Evergage is an agile, effective way to take inbound visitors and convert them into leads & revenue by putting timely, easily created, personalized messages in front of them. Evergage helps you take all the effort you’re putting into SEO and content marketing and monetize it. Using Evergage we’ve been able to convert large amounts of organic traffic into hundreds of prospects for the sales team. Evergage’s versatile messages can be subtle or direct, one-shot ...