Evergage Reviews in January 2025: User Ratings, Pros & Cons

Fairly simple to use, great intel on usage of our software

What do you like best? Great ability to understand what users are doing with our software, can get very granular in terms of pages viewed, actions taken, etc. Also very beneficial to add in-app messaging such as feature updates, instructions, welcome messages, and more. What do you dislike? some of the CSS doesn't mesh with our own application CSS, so that makes it more clunky to work with. It's more an issue on our end but I wish there was a better way to make sure they worked together. ...

Review from Komfo

What do you like best? Being able to see how our customers use of system (logins, actions etc and being able to make in-app messages to promote new features, events, system breakdowns etc. What do you dislike? Unstable sometimes. I have issues with the salesforce integration that doesn't sync correct. What business problems are you solving with the product? What benefits have you realized? Churn prevention, increase engagement

Confusing at first but interesting and useful since

What do you like best? I like the strong communication and easy reachability of Evergage employees and their willingness to help me through problems I have What do you dislike? I dislike how you cannot selectively allow users to access databases, making it hard to have a good hierarchy of users and user roles. What business problems are you solving with the product? What benefits have you realized? Solving the problem of having two different sets of people attempting to access different ...

Great way to add personalized messaging to your website

What do you like best? *You can get really, really specific segments and target unique messaging to those segments. *The customer service is excellent. Our account reps are responsive and helpful. *We have gotten some really great wins by using their personalized messaging tools. What do you dislike? *The UI is clunky and unintuitive; however, I understand this is something they are working on as they build out more robust developer tools. *You need experienced developers to program ...

Evergage

What do you like best? Ability to do personalized messaging and recommendations What do you dislike? SDK for iOS and Android apps have been lacking since recently What business problems are you solving with the product? What benefits have you realized? Personalization of our products to our members to boost conversion

Using Evergage for Analytics as a UX designer

What do you like best? I like Evergage's ability to create segments of all kinds and quickly do analysis on many different variables - number of visits, number of uses of a particular feature, duration of visit, etc. Also, the ability to integrate with Salesforce has been very key in my company, since Salesforce is a heavily-used tool, so it's great to have some application use data in there. Evergage also has a great (and very enthusiastic product support team, and most of the time, my ...

Knowledgeable Support / Email Program Seems to Be In Early Stages

What do you like best? Support seems to be knowledge and helpful when I ask questions about the product. Additionally, when submitting a support ticket the responses I receive are prompt and thorough. What do you dislike? The user interface isn't very intuitive at all, unfortunately. There have been many times where certain things work in one area but not in another (i.e. the date parameters in the top right corner of the platform applying to data). Additionally, it feels like the ...

Evergage for testing website assets

What do you like best? I enjoy the flexibility Evergage gives us in altering the main content of our website without having to go through the front end team What do you dislike? I do wish the Visual Editor was a little more intuitive and little less buggy. What problems are you solving with the product? What benefits have you realized? We usually use it to promote campaigns and test different assets

Helpful Tool for Targeting Segments of Customers

What do you like best? It's incredibly powerful for tracking customer behaviors on our community site as well as being able to target messages to segments of customers. What do you dislike? User interface needs work and it's difficult to work with if you aren't a developer.. . Recommendations to others considering the product: If you are evaluating several products, have them demo how to create a campaign from scratch. What problems are you solving with the product? What benefits have ...

Evergage Review

What do you like best? Evergage give us a ton of information on the people coming to our website. We are able to segment based on this data and sync the data we already have from Marketo - this allows us to set up complex campaigns. What do you dislike? The software is not very intuitive and glitches nearly every time we use it. The preview will warp even when there have been no page changes. Account management is hard to work with as well. Recommendations to others considering the ...