EV Service Manager Reviews in January 2025: User Ratings, Pros & Cons

This supplier has become in every way a coworker

What do you like best? By the supplier , the availability and the concern in solving problems and improving the tool. By the EV the set of available tools , for example the statistical data control of assets, or checking the requests, What do you dislike? The necessary changes ( the problem is not the supplier ) took some time to be performed. Recommendations to others considering the product: Experience is the best option to feel the EV . Use and abuse . Try as a mini ...

Really, really awesome tool!!!

What do you like best? I really like its flexibility to address different business needs. The best part though is that EV refines our processes as you can actually visualizes what is happening when they are translating it to their workflows. FMX is really an awesome partner in implementation, they can basically make the tool dance in the palm of their hands and have an excellent customer relation. What do you dislike? I honestly don't see anything that I don't like, I'm always in ...

The perfect mix of reliability, scalability and expertise in IT Service Management

What do you like best? During last years the system has proved to be extremely adaptable to our needs. We started with the implementation of small and simple workflow for Incident and Service Request management. Over time, we have enriched functions in complete autonomy. The codeless philosophy of the product, combined with the ease of testing in sandbox environment, makes it possible to enhance the process with a day-by-day approach. It is also important to emphasize the ...

EasyVista helped us implement our ITSM vision

What do you like best? - Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull workflow tool - Excellent asset/cmdb management system - Easy to integrate with other tools to get asset or customer information - Everything is managed by service with a great ...

EV Review

What do you like best? The User Interview for Oxygen is very easy to use. What do you dislike? Reporting is not the easiest for endusers Recommendations to others considering the product: Use FMX to help implement EasyVista. FMX is a contractor. What problems are you solving with the product? What benefits have you realized? Incidents, Service Request, KBA, Change management, Asset management and soon CMDB

Easy product to use

What do you like best? Full service documentation product for help desk. What do you dislike? Too many steps required to do one simple thing. Recommendations to others considering the product: Work with company for a customized version, not out the box version. What problems are you solving with the product? What benefits have you realized? Documentation of user support issues.

customer for 2 years

What do you like best? Speed, accessibility, customization, managed by EasyVista and kept up to date What do you dislike? user interface is painful at times but it looks like the new version coming out 1H 2018 resolves a lot of my issues! Recommendations to others considering the product: make sure you have a good integration partner that understands your needs! What problems are you solving with the product? What benefits have you realized? tracking service ...

EasyVista

What do you like best? The ability to build customized databases and workflows enable my administration to meet the needs of my customer. What do you dislike? The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky. Recommendations to others considering the product: It is fairly simple to ...

EasyVista makes work orders a breeze

What do you like best? We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events., What do you dislike? One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking. Recommendations to others considering the product: Training is key to a successful implementation. Bring in procurement from the start. What ...

Committed to your commitments, with a clear vision of Digital Service Management

What do you like best? Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites. What do you dislike? Getting ...