Electric

"Take a load off"

What do you like best about Electric? Electric has taken off so much of my day-to-day when it comes to dealing with employee requests and tech issues and network problems. I can actually focus on my job, which is to do HR, rather than someone who is locked out of their email because they forgot their password! Also, I like the ability to track machines and issues in Electric's Turbine portal, and plan on and off-boarding. What do you dislike about Electric? You have to train your people how ...

"Great Service"

What do you like best about Electric? The Electric team has been a vital part of our business. Since coming to the company, it never had an internal IT department and relied on outsourced solutions or the operations team to handle IT-related issues. Since moving to Electric, we have seen much faster response times to resolve employee support issues, making everyone more productive. What do you dislike about Electric? A few very minor items need to be resolved for onboarding/offboarding but ...

"Great IT solution for our high growth start-up!"

What do you like best about Electric? As our team rapidly expanded, IT support could no longer live within one individual (and an individual without much IT experience). Between our great customer success manager (Justin!), the dependable Help Desk (through Slack), the ever-expanding realm of Turbine (online admin portal), and the onsite, ad-hoc technician support -- my company's needs are met. Electric is constantly evolving and improving and that is thanks to their value of customer ...

"Electric Review"

What do you like best about Electric? Electric is very helpful in streamlining the on and offboarding process! I have found value in the automation this provides, and it cuts down on the time that I have to spend making sure that accounts have been created, welcome emails have been sent, and the new hires have been entered into our systems. We have a great CSM who goes to bat for our company whenever we have an issue and is on top of our account needs! What do you dislike about ...

"Room to Grow"

What do you like best about Electric? I like the features and accessibility for Electric. What do you dislike about Electric? We need support bolstered with more techs; tickets lag to resolution. What problems is Electric solving and how is that benefiting you? We can run efficiently and have our day-to-day tech needs covered. Electric provides the human power we are unable to staff for internally at the momemnt.

"They keep getting better!!!"

What do you like best about Electric? They continue to get better day by day!!! What do you dislike about Electric? Establishing protocols for overall business needs. Often times we need to provide additional support beyond what a technician may provide. Some users feel that Electric lacks in providing detailed solutions or follow through. Our business needs are rather unique so often times a "scripted" answer is not necessarily the correct solution. Also some issues could be resolved ...

"Good service"

What do you like best about Electric? I like the idea of the Slack Help Desk. On some items, they are extremely efficient & follow up. What do you dislike about Electric? I dislike the fact that the Slack Help Desk can't be as interactive for our less tech-savvy employees. If they were to provide screen shares or calls via Slack, I think it would solve most of the current issues we have on customer service. What problems is Electric solving and how is that benefiting you? They assist us on ...

"Glad we switched"

What do you like best about Electric? That Slack is used for communicating and troubleshooting (front desk). Also, the Customer Success Manager/Team is responsive and doesn't drop the ball. What do you dislike about Electric? Response time for help desk varies - sometimes quick and sometimes really long so it's unreliable how quick of a response. It's also unclear whether the approval needed was approved by someone else. What problems is Electric solving and how is that benefiting you? I am ...

"Fully managed modern service provider"

What do you like best about Electric? Electric has re-imagined what it means to be a modern service provider. With modern tools to streamline communication, onboarding, and offboarding, it's refreshing to see a new take on a market that has not changed much in years. What do you dislike about Electric? There are times where an old school phone call with support just helps get something simple resolved faster than doing a slack and waiting for the appropriate person to be available to take ...

"Like having on on-site, in-house team"

What do you like best about Electric? Aside from always getting the service we need, working with the team at Electric AI is like working with a team within our own company. It feels no different than having an in-house IT support team. It's also great that we can reached out to them with any issues directly and not have to go through one contact at our company. What do you dislike about Electric? I wish all communications was done through one person and not multiple accounts. For example, ...