Electric

"Made a small team feel like a growing Enterprise!"

What do you like best about Electric? I love the onboarding process of new hires. Electric automates the whole onboarding process (depending on what can be done on their side) and makes things very simple. Support times for my team are fantastic, and all techs are very knowledgeable about IT needs. What do you dislike about Electric? There was a bit of slowness on the ramp-up with Electric and a slight miss-step with moving our Jamf Instance, but these are things that we're quickly ...

"It has improved efficiencies having Electric!"

What do you like best about Electric? Customer service is exceptional. Our account manager is very helpful and makes himself available regularly to touch base with our team. What do you dislike about Electric? Only improvement I have recommended is a checklist for on and offboarding that you can physically click off once the task is completed. They are working on that functionality. Recommendations to others considering Electric: Great resource if you don't have an IT person or just want ...

"Great option if you don't have an internal IT department."

What do you like best about Electric? They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment. What do you dislike about Electric? Certain situations can take longer than anticipated. You're not always dealing with the same technician if a particular problem carries over to another day. Recommendations to others considering Electric: If you are planning to implement using an ...

"Electric is easy to use, effective, and perfect for our new working landscape!"

What do you like best about Electric? Electric's platform is easy to navigate and accomplish what's needed ie. off-boarding, IT health check, etc. Their integration with Slack makes it super easy for our team members to troubleshoot their issues quickly alongside their team. They work with a number of our applications which makes me feel more secure that the users who have access are the right ones. They are fitting our needs well given we are in a remote environment! What do you dislike ...

"Very Helpful"

What do you like best about Electric? Electric is super helpful in answering my IT questions and is quick to respond. They'll make requests of our administrators for any work that needs to be billed for approval, which streamlines the process for me as well. I'm a big fan What do you dislike about Electric? Sometimes it's hard to coordinate support during the work day as I'm in meetings and am not always available to respond over Slack. But when I come back, someone typically ...

"I swear I could hug these guys"

What do you like best about Electric? Being in operations at a tech company, while not being particularly tech-savvy myself, has its ups and downs. Before partnering with electric, every time I got pinged with an IT issue, a wave of frustration and exasperation would come over me. The next steps oven involved a lot of googling, playing middle man, and most importantly, TIME. Since partnering with Electric, it is like night and day. Honestly, I can't say enough good things about the service ...

"Electric.ai transformed our small business IT support!"

What do you like best about Electric? The team at Electric provide near-immediate response times to our staff over Slack, and they are able to provide support across the board to our team. Before Electric, I was the internal 'agent-of-choice'. Now, our staff go directly to Electric for help, and love the experience. What do you dislike about Electric? There's nothing to dislike. The onboarding and setup was simple and well-guided, and we've had nothing but a good experience ever since. ...

"Electric has become an invaluable resource for my company."

What do you like best about Electric? The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us! What do you dislike about Electric? I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I ...

"We are a new customer and the transition to Electric was smooth and efficient!"

What do you like best about Electric? Every person with which I've worked was knowledgeable, dependable and friendly. I also like the use of Slack for communication because it shortens the time from help needed to solution. What do you dislike about Electric? I haven't seen any downsides to working with Electric. They have been responsive, proactive and every task or problem brought to them has been successfully handled. What problems is Electric solving and how is that benefiting ...

"An ideal IT partner for our fully remote team"

What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote organization, this makes it feel like Electric is just part of our team. What do you dislike about Electric? We haven't had any major tech issues during the two years we've been with Electric, but at some point, there might be a time when hands-on assistance may be the best solution. But this reality has more to do with our choice to be a remote ...