DoneDone Reviews in January 2025: User Ratings, Pros & Cons

"Good shared inbox system"

What do you like best about DoneDone? Ability to see customer conversation history easily What do you dislike about DoneDone? Poor search functionality. Works like a filter system on the title instead of a proper search on the email body. What problems is DoneDone solving and how is that benefiting you? Ability to properly control our support desk tickets and have visibility

"Easy-to-use project management software"

What do you like best about DoneDone? Done done is nice and simple which leaves it to you to decide how your project is managed. It has a much lighter touch than others in the marketplace which is easier for smaller or less formal teams. What do you dislike about DoneDone? It can lack some of the advanced features of its more mature competitors. Personally, I like all of the projects in a company to be run with strictly the same workflow (so I don't have to think when switching projects). ...

"As the name implied - It Get Things Done"

What do you like best about DoneDone? This is one of those underrated tools that is good yet not getting enough attention. It is simple, straightforward and does exactly what it described. I like that the UI/UX is clean, simple and neat. You can use it for project management but it also excels at email support as a helpdesk solution. Last but not least, the founder and developer behind the tool are very genuine and helpful. This last point is one of the important criteria I'll take note of ...

"Basic but okay"

What do you like best about DoneDone? DoneDone is a simple ticket system. I learned how to use DoneDone in a couple of minutes. What do you dislike about DoneDone? What makes DoneDone so simple is also its biggest drawback. I'd like to have more configuration options like autoclosing. What problems is DoneDone solving and how is that benefiting you? As software developer I needed ticket system that doesn't have a spam problem like my last one. The ticket system I used before got a lot of ...

"Lacking basic time tracking integration."

What do you like best about DoneDone? The UI and ease of use make understanding everything much easier. What do you dislike about DoneDone? Simple things like time tracking should be built in without the need for a separate paid service. What problems is DoneDone solving and how is that benefiting you? Tasks and support tickets in one place.

"DoneDone is a clear and easy to navigate ticketing system"

What do you like best about DoneDone? I like that it does not have thousands of features - just tickets on boards that you can see and sort. It eliminates the friction and help better issue management What do you dislike about DoneDone? Exporting tickets to a spreadsheet could work better. Also the filtering system is slightly overcomplicated - it would be better if it works like filters in the Google spreadsheets What problems is DoneDone solving and how is that benefiting you? It is our ...