DoneDone Reviews in January 2025: User Ratings, Pros & Cons

"Issue tracking for your users and your team"

What do you like best about DoneDone? Intuitive workflow makes onboarding clients a breeze and ongoing operations clear and easy. What do you dislike about DoneDone? Sometimes it is hard to change and issue to the correct status but this happens rarely What problems is DoneDone solving and how is that benefiting you? Bug, task and Issue management, project management

"Fast - Effective - Efficient method for tracking Project Issues and Resolutions"

What do you like best about DoneDone? The Ease to add users, conversations, tasks and watchers. What do you dislike about DoneDone? Daily Billing reconciliation has taken a little time to get accustomed. What problems is DoneDone solving and how is that benefiting you? New Project Go-Live support

"Great service for simple task and support ticket management"

What do you like best about DoneDone? The simplicity of the service is what attracted us to it. It's easy to use and does the basics well. We also like integration with Harvest timetracking What do you dislike about DoneDone? At present there is no way to convert conversations to tasks. You can link tasks to conversations but it would be good to be able to convert a conversation. What problems is DoneDone solving and how is that benefiting you? Handling support requests. Keeping track of ...

"Amazing Support ticketing app and PM tool"

What do you like best about DoneDone? the Mailboxes are awesome and the ticketing support is easy to manage. The mobile app is very simple and effective to use. The project features are simple, but complete and super easy again to use, which is a big plus in my case. What do you dislike about DoneDone? i would love them to have a widget for the website to integrate properly as a ticketing support system. Some custom color would be indeed nice (if we could add a bit more of "customization" ...

"Great Support / Ticket software combined with tasks."

What do you like best about DoneDone? The Ui is very simple and there is almost no learning curve for the users. What do you dislike about DoneDone? Tied to the simplicity there is sometimes a lack of functions. The developing of the app could also speed up a bit. Webhooks for example are announced to be implemented since 9 months. What problems is DoneDone solving and how is that benefiting you? It simplifies the support ticket management for my team and enables us to provide better and ...

"Very fast and useful"

What do you like best about DoneDone? You can have many different projects and organize your team assigning them only to the projects they care about, so on the team side is very good and the integration with harvest is brilliant What do you dislike about DoneDone? Sometimes we needed to assign tasks o comments to clients, but we didn't want them to see the staff information like comments or tasks between members. So like more control over what clients can see would be good Recommendations ...

"Simple Ticket and Issue tracking"

What do you like best about DoneDone? It's extremely simple for most anyone to use. The learning curve is small and I've been able to train new clients who are non-technical in how to use it in a short training session. While issue tracking systems are simple to explain, many are difficult to manage and setup and are not designed for non-technical people. DoneDone setup was simple, and the adoption of the tool was more a cultural shift than a learning or technical implementation curve. What ...

"Quick review"

What do you like best about DoneDone? I found it simple, quick, efficient, user friendly. The GUI is eye catchy and attractive. You can manage multiple projects from a single dashboard, so not needed to go to and fro for searching the issues in another project. What do you dislike about DoneDone? There's nothing as such, just an improvement which can be taken in account, user usually have stories created in jira or some other website, so user can be able to link the issue to a story, if you ...

"Simple and effective"

What do you like best about DoneDone? We especially love the filtering features and the possibility to open issues by email (both the team and external clients can do so, which makes it a simple platform for ticketing as well) What do you dislike about DoneDone? I'd like to be able to gather more statistics about cycle time, and I'd absolutely love a mobile application, which is still not available. Theming would be nice to have too. Recommendations to others considering DoneDone: Unless ...

"Easy to follow and visually appealing task manager"

What do you like best about DoneDone? It's really easy to assign task importance levels, deadlines, and employees. Easy to navigate and use. What do you dislike about DoneDone? It doesn't track delinquent tasks or velocity/ rate of completion or timelines for tasks. Data dumping can help, but we're manually filling in velocity by employee and client. Recommendations to others considering DoneDone: We love using DoneDone because it is extremely straightforward to setup and easily helps our ...