DoneDone Reviews in January 2025: User Ratings, Pros & Cons

"We have solved support and product delivery in one tool"

What do you like best about DoneDone? Simple and clear board and detail of each ticket. What do you dislike about DoneDone? I miss the ability to manage custom fields. What problems is DoneDone solving and how is that benefiting you? It centralizes the communication, development and maintenance of all our digital services and products in one tool. So we have the opportunity to solve everything together and to look for connections between products.

"Excellent robust platform !"

What do you like best about DoneDone? We've used a lot of Help Desk / Support platforms and most are overly complicated, bloated and very cumbersome to use. DoneDone's UI and Onboarding is as pleasant as expected and the platform works effortlessly well. What do you dislike about DoneDone? The platform does not lack in any features which are relevant to us. Everything we need it to do, it does very well. The new iOS app is a real winner and overall the developers are proactive and ...

"Terrific Support"

What do you like best about DoneDone? The team at DoneDone has always been quick to respond with any questions I've had. It's a great solution for our customer service needs and they are always improving the user experience. What do you dislike about DoneDone? No real negative comments at this time. I have not tried to use the project management aspect to this product as of yet, so can't really comment on that. And was glad to see they came out with an app recently (in beta) that's a better ...

"Simpler tasks collaboration platform"

What do you like best about DoneDone? Helps keep the team focused by having all the information together. What do you dislike about DoneDone? The different response patterns for mailbox tasks (comment, respond to customer) and project tasks. This can be aligned to provide a seamless response pattern. Recommendations to others considering DoneDone: Highly recommended What problems is DoneDone solving and how is that benefiting you? Improves collaboration.

"Less is more"

What do you like best about DoneDone? The simplicity and laser focus for their product. Easy to use and straight forward functionality. What do you dislike about DoneDone? Some customization features like a basic custom field or tags where missing when I used it. What problems is DoneDone solving and how is that benefiting you? The only truly 2 in 1 solution for a small company to manage support and projects.

"Easy to use tool with insightful views"

What do you like best about DoneDone? The ability to add different statuses and view task status's in a kanban view. What do you dislike about DoneDone? The remember me for 2 weeks doesn't always work. Recommendations to others considering DoneDone: N/A What problems is DoneDone solving and how is that benefiting you? We use DoneDone for ticket management and tracking regular maintenance tasks. This allows us to get a clearer overview of what we have to do on each project.

"Love DoneDone"

What do you like best about DoneDone? Simplicity. Fast. Easy for clients to learn the system. Low entry barrier. What do you dislike about DoneDone? Sometimes a little too simple -- some more ability to change flows when projects are already set up. Would love an automated way to put hours into tickets (that can be only visible to certain users). Recommendations to others considering DoneDone: Appreciate the simplicity. Jira etc for project management is okay but sometimes overkill. What ...

"DoneDone is an excellent tool to manage what needs to be done"

What do you like best about DoneDone? The clean user-friendly interface and simplicity of the product. The fact it is not overwhelmed with additional features and options. What do you dislike about DoneDone? The integration with mail when using mailboxes could be better. What problems is DoneDone solving and how is that benefiting you? It's two-fold for me, we use it to track and resolve issues on new features we develop, but also use it to manage our incoming customer queries and work requests.

"A happy customer for over seven years"

What do you like best about DoneDone? I've been using DoneDone for over seven years. It's just solid. The interface is easy to use and it doesn't try to be "all things to all men". It does what it's meant to do very well instead. What do you dislike about DoneDone? Honestly, the only thing is the fact that after being a super fan for over seven years I *still* don't have any DoneDone merch! Recommendations to others considering DoneDone: Don't delay. It's 100% worth it and the support team ...

"Helped us monitor our transactions from various customers"

What do you like best about DoneDone? What I liked the most about donedone is it gave our company one place to check the status of all our projects to all our customers. Before we started with donedone, we aren't able to see a summary of all our transactions and have to rely on memory. What do you dislike about DoneDone? so far we don't have any issues with done done. One feature that would be helpful to us is the option to create an account not using a business email as our support is ...