Dixa Reviews in January 2025: User Ratings, Pros & Cons

State of the art

What do you like best? I was suprised by Dixa's extremely user friendly and easy to use solution as well as their UX for both PC and Mac, browser and windows app. The account was ready to use after only a couple of minutes. I discovered how intuitive and easy it was to get a phone number, create your own e-mail, chat and call flows by using a powerful drag and drop builder with full call center routing features. Different user levels for supervisor, admin, agent and customer. Detailed ...

Great Cloud-based solution for every type of business

What do you like best? I like the user interface, it's smooth and user-friendly. What do you dislike? I don't like the discrepancy between input & output (reg. voice over IP What business problems are you solving with the product? What benefits have you realized? The benefits is clearly more desk-space and a feeling of greater IT-compability

Easy to communicate with clients in one place!

What do you like best? The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place. What do you dislike? Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing. Recommendations to others considering the product Give it a try. So simple to use and it makes it possible to gather all the ...

Complete way of halndeling customers

What do you like best? To have everything at the same place regarding callls What do you dislike? The sounds after my calls are enjoying. I receive notice regarding voicemail thats empty What business problems are you solving with the product? What benefits have you realized? Faster intervalls between calls. Get more done in less time

Dixa is easy to use and affordable platform

What do you like best? The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed. What do you dislike? There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it. What business problems are you solving with the product? What benefits have you realized? We are handling our phone ...

The best solution for the call center ever!

What do you like best? Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process ...

Outstanding Tool

What do you like best? Easy integration, User Friendly interface, Helpful Alalytical tools, Ability to request a feature that is not presented right now. What do you dislike? Everything seems well for me. Even if we are facing an issue, it doesn't have a big impact on our business, because the resolution time is very fast. Recommendations to others considering the product The price is really matters, and with Dixa you will definitely not be overpaying. What business problems are you ...

User friendly and easy to navigate system

What do you like best? I liked the way Dixa allows to easily set up business processes between different users. What do you dislike? Nothing specific, some features are missing (like social media integrations but it's going to be available soon. Recommendations to others considering the product Ask for a demo, it will allow you to get know all features and set up Dixa based on your business needs. What business problems are you solving with the product? What benefits have you realized? ...

Obtain a greater flow of customer service for your company.

What do you like best? It contains a remote access to the central platform, being a quite pleasant and comfortable option when using it, allowing me to enter in a simple and easy way, automatically including the assistance it offers regarding the inconveniences presented, offering very alternative solutions. Considerable and guaranteeing a fast service, which is one of the terms by which I really like Dixa, underlining its live chat function to clarify various questions from customers ...

A move in the right way!

What do you like best? What I like this best is that DIXA is a new tech firm, which means that it isn't built on an old rigid foundation. It seems like its more agile and open-minded for new ideas. Constant developing new features, which make working in DIXA more fun, both if you're a tech nerd like me or just a 'regular' customer service agent. What do you dislike? Since it's not totally tailored to our needs, there would be some features missing and some that are irrelevant for our ...