Dixa Reviews in January 2025: User Ratings, Pros & Cons

Dixa is excellent!

What do you like best? Easy to use, good sound, many options. Excellent transfer call features! What do you dislike? Intil now I havent discovered any dowwnsides with Dixa, everything is running smoothly. What problems are you solving with the product? What benefits have you realized? B2B calls, and B2C calls transfered from our customer service. Help desk, Workforce etc.

A fair and efficient system

What do you like best? The way that the cases are handed out on Dixa makes the repartition of tasks more equal in the team. It also improves efficiency, as well as internal communication. Dixa made our contact with our customers easier, and as the layout is nice, it is comfortable to work with. What do you dislike? I wish there was a Dixa app that we could use, for example when we have to do emergency support on weekends. What problems are you solving with the product? What benefits have ...

Dixa is the new way forward

What do you like best? I like that it is modern, that I can set myself to "away", I also like that I can speak with headphones rather than a handset. It has proven to be a great tool for communicating within the company. What do you dislike? I do not like very much that the music I am listening to does not switch off when being called on Dixa. Recommendations to others considering the product: Prepare the employees for this as it is a new kind of telephony system, train them on basic ...

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...

Very intuitive and innovative way of handling customer requests

What do you like best? Dixa has a very simpe and intuitive interface, that Can be used by anyone. This makes Dixa suiteble for any Customer service, large and small, and as a user of much larger helpdesks, Dixa focus On the most important thing in the process - serving customers the Best way possible. Dixa Also has a very unique way of handling incoming Customer requests, that makes sure that all requests are handled in the right ordet What do you dislike? There is a limited amount of ...

Dixa the best

What do you like best? Everything. Intuitive interface, easy to learn, easy to use, fast with no downsides. What do you dislike? No application for android and Ios, but that is not an issue for our company. What business problems are you solving with the product? What benefits have you realized? Fast, highly intuitive with an ability to see previous conversations, so you won't miss anything.

great solution!

What do you like best? the platform is easy to customize and work with; communication with clients as well as with a team is much faster and simpler than while using ticketing system. your clients don't have to wait for hours for the requests to be serviced also, customer service team is helpful 24/7 What do you dislike? an integrated spell checker would be nice : mobile apps are something we are looking forward too What business problems are you solving with the product? What ...

Very smart solution

What do you like best? If set up properly, there is no way any of customer requests can be missed or forgotten. Also like their way of setting up and supporting. Although the system is friendly and easy, some may still have some questions on how to make it work your way, and their team helps to tweak it exactly to your needs. Never thought such a simple system can handle such a huge load of tasks and serve all kind of needs. Support and sales become much easier as you do not have to use ...

Excellent tool that makes the customer service experience much easier

What do you like best? 1 Dixa manages channels (email, chat & phone unified which makes customer support much easier. 2 An ability to set priorities due to your needs (skill-based routing, offer algorithm, building flows. 3 Integrations. What do you dislike? It's not possible to search for conversations by date What business problems are you solving with the product? What benefits have you realized? We are using this system for outsourcing customer support. All the benefits are ...

First impression on Dixa is as expected - Easy to implement and use

What do you like best? I like the fact how easy (and fun it is to set up call/chat routing. Awesome idea to manage it the way Dixa wants you too. In general, the whole UX in the product is quite amazing and here Dixa really stands out if your compare them to their competitors. Their analytics page is a valuable tool for managers to have an easy overview of performance in their teams. What do you dislike? Unfortunately there isn't any social media integration with Dixa which is a bit ...