Dixa Reviews in January 2025: User Ratings, Pros & Cons

Helped me scale my businedd

What do you like best? The Omni-channel approach really helped me to scale the business, before Dixa we were using email and our personal mobile phones. We were loosing emails in a shared inbox and often clients were repeating themselves. Now everything is in Dixa we never lose emails or forget to phone clients What do you dislike? The reporting is lacking a little however the are bringing out embedded analytics by Q3 Recommendations to others considering the product: We didn't use their ...

A great idea made simple!

What do you like best? It is simple and makes it easier and faster to connect with the consumers. Everything works well for me. Whenever we raise a support request they are responsive. What do you dislike? I'm looking forward to when they have more webhook options as we would like to trigger some 3rd party event. However, in reflection we love the tool! What problems are you solving with the product? What benefits have you realized? Communicating quicker with consumers! It made ...

It just works!

What do you like best? Dixa works quite well. I like that it can integrate all different ways of communicating in just one system, which is great! What do you dislike? The price for using Dixa is higher than the old system, but it is okay - The calls for Dixa is a bit high What problems are you solving with the product? What benefits have you realized? Our customers service do really work much better than before. We really get all of the e-mails, Facebook messages and chat messages ...

Ease of implementation and use + quick switch away from Zendesk

What do you like best? Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk. The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents. Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of. All in all we haven't regretted the ...

Revolutionary Customer Service Technology

What do you like best? Our business favoured other technologies in the past for the exactly the same purpose, but as soon as I had a demo of Dixa's Technology I was taken back. Not only was it cost effective, it was very easy to learn and navigate. - Highly recommended. What do you dislike? As it stands - Nothing so far. I think that as time goes I will need to expand the use of this. Recommendations to others considering the product: If you are looking for software to improve your ...

very good partner for our customer service

What do you like best? Dixa has a great approach to customer service and provide a system that makes it possible for our business to deliver a high class service. What do you dislike? nothing... ............................................................................................................................. What problems are you solving with the product? What benefits have you realized? speed in answering customer inquiry and a good overview

Customer Service Agent

What do you like best? I really like the intuitiveness of Dixa. Extremely easy to use and provides a new user a great platform to learn. Order integration is amazing as well. What do you dislike? There is some missing functionality when using the app. I would really like to be able to perform a CMD+F search when using it. Also a search function when you need to find a specific queue or a specific phone number. Recommendations to others considering the product: It will improve the ...

Easy to use and quick access, best work partner

What do you like best? Everything you need is on Dixa. Calling, chating, emailing become easy and faster. Work becomes more efficient with Dixa What do you dislike? Tickets are coming back all the time (purpose of Dixa but sometimes we would prefer to focus on something else instead of having them coming (small detail What problems are you solving with the product? What benefits have you realized? Customer service, answering emails or chat. Work faster and more easily, then we have time ...

Dixa helped me scale

What do you like best? I really like Dixa's channel neutral approach to customer service. Before I was using lots of separate tools to manage my customer experience but now I can be logged into one tool and respond to customer quickly and effectively. Now nothing gets missed and I've seen a positive turn around in customer satisfaction What do you dislike? There are still some features missing, that we are looking forward to getting. But already the tool is really good. Recommendations to ...

Easy transition totally supported and does what is says on the tin

What do you like best? I like the fact Dixa is not scared to reshape the industry on treating customers like humans, not just another contacts working in a premium brand we needed the human touch and tools to support our demanding customer base. What do you dislike? reporting is in early development but again I hope for great things once this area has been developed. Recommendations to others considering the product: Make sure you bring them on site and expose them to the reality of ...