Dixa Reviews in January 2025: User Ratings, Pros & Cons

Awsome platform that puts your customer support mess in order

What do you like best? The ability to set up queues and many options to configure the platform the way you like which will definitely suit your needs, all the clients' requests are distributed equally between the team What do you dislike? The search option could be improved, file attachments in the chat weren't possible What problems are you solving with the product? What benefits have you realized? As I have mentioned, all the clients' requests are distributed equally between the team ...

Perfect for IP calls

What do you like best? Good quality international IP calls is something I like about Dixa most of all. What do you dislike? There is no iOS App to make calls and that stops me sometimes making sales call when i'm out of the office. Recommendations to others considering the product: Just try it. It worth spending your time What problems are you solving with the product? What benefits have you realized? We support our clients using IP telephony

Excellent

What do you like best? That it's so easy to use, easy access for a manager to Control and change the flows from day to day. It's a great program that satisfies all of our needs. What do you dislike? We still have some small issues since Go-Live but we have a great communication with our contact about theese matters. There is nothing that I actualli dislike about Dixa, I know that the small issues we have is possible to change. Recommendations to others considering the product: Do not ...

professional and user-friendly system with a nice user interface

What do you like best? It's easy to get to know for both admins and users What do you dislike? Since it is a new system, there are some setup features that I miss What problems are you solving with the product? What benefits have you realized? We use it to process emails and chats

Next generation Customer Relations Software - love love love it!

What do you like best? It simply makes it easier for us to create and grow our customer relations. Its fun, simple and efficient! What do you dislike? Still a rather new company, so we are looking forward to even more awesome features 🤩 Recommendations to others considering the product: Go go go! I cannot recommend this enough for anyone wanting to work with customer service and creating a relationship above and beyond "just another ticket number" What problems are you solving with the ...

Dixa Rules!!

What do you like best? Easy to use, good sound, easy to transfer phonecalls. Good customerservice ! What do you dislike? Nothing! it works really good and im happy with it ! What problems are you solving with the product? What benefits have you realized? B2B and B2C calls.

Fantastic

What do you like best? That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us. The interface are extremely easy to learn. What do you dislike? We know that this is not possible (for every system but it could be nice if facebook messenger could work together with Dixa. What problems are you solving with the product? What benefits have you realized? It is easier for us to help customers because we are able to see when they have called ...

Good experiences with dixa

What do you like best? The way the system is build and makes it easier for me to be in contact with customers What do you dislike? I dislike the layout and design, and sometimes the buggs What problems are you solving with the product? What benefits have you realized? Customer service. Easier customer distrubation between agents

Simple, effective and easy to use!

What do you like best? I love how Dixa is automated and works off of algorithms. It makes it easy to manage the day and prevents people from cherry picking conversations! What do you dislike? It needs a mobile app so that you can access the emails on the go. Recommendations to others considering the product: If you are looking for something modern, fresh and easy to use, Dixa is perfect. Their team are really helpful and they are constantly making improvements. What problems are you ...

Fantastic customer engagement

What do you like best? Since deploying Dixa we have been able to ensure none of our candidates get lost in our inbox. In the past we were using silo'd systems and often calls and email were lost. Now that we have everything in one system, we can ensure quicker responses and we have improved conversion with our candidates. What do you dislike? We are looking forward to their new release of embedded analytics Recommendations to others considering the product: Make sure you plan out your ...