Dixa Reviews in January 2025: User Ratings, Pros & Cons

Easy to use, beautiful design and fast interface

What do you like best? Easy to use and fast interface is the best thing about Dixa. Even as a new user the platform is easy to work with and the stability seems to be great as well. What do you dislike? I have worked with Dixa for about 5 weeks now - and so far I can't say anything negative about it. So keep it up! : Show More Recommendations to others considering the product: If you're looking for a tool with a great design, fast responsetime and easy-to-use; this is it! Dixa ...

Kundeservice

What do you like best? Syntes DIXA er meget nemt at finde rundt i, dejlig at mails kommer hele tiden til en What do you dislike? At man ikke kunne vare på messing beskeder Show More What problems are you solving with the product? What benefits have you realized? At man ikke kunne vare på messing beskeder Response from Malte Cats-Abildgaard of Dixa edit Hi, Thank you for the positive feedback! Regarding your concerns on Messenger, I would love for you to get in ...

Operation manager

What do you like best? That you can see previous mails from the customers What do you dislike? That we cannot get agent performance so we can track every single employee how much they reach and who is good Show More What problems are you solving with the product? What benefits have you realized? That we can fast and easily respond to our customers Response from Trisha Patel of Dixa edit Hi Pernille, Thanks for writing us a review : We're actually working on getting ...

Amazing product - Every company should have this solution

What do you like best? Dixa is very helpful and they know a lot about there product and how it can benefit my business. Solution-minded company with high skilled people. What do you dislike? That i did not use it before now! I should have used it from the beginning of my company Show More What problems are you solving with the product? What benefits have you realized? Dixa help me focus on my corebusiness and full-fill my "team". I am a TECH business and customers are the main ...

Great solution

What do you like best? Thanks, guys, it's pretty easy to use, very customizable and awesome support! What do you dislike? Well, I couldn't find any major issues but would appreciate more detailed analytics report. What problems are you solving with the product? What benefits have you realized? Solving customer inquiries and issues in a more efficient way by having everything in one platform.

Dixa that’s what everyone needs!

What do you like best? First of all, it is easy to use and adjust to personal needs. If you need something to work in a specific way Dixa is happy to offer the solution. Secondly, Dixa team seems to be always online and is prompt to react if any questions arise. What do you dislike? Can’t wait for the features that are currently in the development. Would appreciate having other social media platforms added to the list. What problems are you solving with the product? What benefits have ...

It just works!

What do you like best? Dixa works quite well. I like that it can integrate all different ways of communicating in just one system, which is great! What do you dislike? The price for using Dixa is higher than the old system, but it is okay - The calls for Dixa is a bit high What problems are you solving with the product? What benefits have you realized? Our customers service do really work much better than before. We really get all of the e-mails, Facebook messages and chat messages ...

Dixa x Pagazzi.com

What do you like best? Really easy to set up and use - even with the Phone Calls, and number porting from different providers. Dixa Work Flows are an extremely powerful tool to manage incoming messages from the customers. What do you dislike? Can't think of any downsides at the moment - really Dixa was the huge improvement from what we had. Recommendations to others considering the product: Great for teams of more than 2 Customer Service Agents - reaches it's full potential if rolled ...

Unmatched product

What do you like best? So easy and intuitive to use, easy to set up and understand, and agents get used to it really quickly. What do you dislike? That I didn't find Dixa earlier when looking for a software. What problems are you solving with the product? What benefits have you realized? Customer happiness.

Fantastic

What do you like best? That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us. The interface are extremely easy to learn. What do you dislike? We know that this is not possible (for every system but it could be nice if facebook messenger could work together with Dixa. What problems are you solving with the product? What benefits have you realized? It is easier for us to help customers because we are able to see when they have called ...