Dixa Reviews in January 2025: User Ratings, Pros & Cons

Dixa is amazing

What do you like best? The ability to quickly swap e-mails / cases between different mail servers What do you dislike? it's hard to get an overview of longer tickets/e-mails without saying "view original mail" Recommendations to others considering the product: Their customer service is quick and amazing. What problems are you solving with the product? What benefits have you realized? Easy sorting between tickets, customer cases and more. Response from Trisha Patel of Dixa ...

Best platform to have requests both questions in one place

What do you like best? That everything is in one place and that it is easy to trace back conversations, chats and so on. It is easy to keep track of the individual customer as it traces back to the given employee who then can follow up and give the best possible service, as the customer does not have to go through multiple employees who might now be aware of the certain situation. What do you dislike? That some functions that would make it easier to navigate or answer faster is not ...

A Tour de Force of Brechtian Proportions

What do you like best? I love the simplicity of the queues and the ability to see the emails in it's original form. The team are constantly on board to help you out with issues and are very quick to find a solution. What do you dislike? I wish you could select and delete multiple emails in one go and also be able to change the email to section. Show More What problems are you solving with the product? What benefits have you realized? We are solving the spam situation where ...

Excellent experience, easy and effective

What do you like best? The best thing about Dixa is that everything is in one place. Chats, emails, calls, FB messenger. And you can view the conversation history easily. It makes me more efficient at my job which in turn gives a great experience for our customers. What do you dislike? The only things I dislike are no forwarding of emails, however you can send a transcript. Show More What problems are you solving with the product? What benefits have you realized? No problems ...

Extremely helpful team

What do you like best? Dixa takes the questions out of which call to answer or which conversation to answer, with multiple queues and priority settings. It has allowed our teams to be more efficient for this reason, and highlighted further areas we need to change. Right from my first conversation with James, to working with Trish daily, the team at Dixa have been an absolute delight to deal with. Thank you! What do you dislike? The system has been a bit buggy at times, but the ...

TechBBQ & Dixa

What do you like best? The centralisation aspect of Dixa. It enables internal communication to the next level. What do you dislike? That we can only use the tool a couple of months a year. #Eventlife Show More What problems are you solving with the product? What benefits have you realized? Enabling better customer service Response from Trisha Patel of Dixa edit Hi There, We also like that we can have everything in one place, it makes things so much easier and ...

Awesome software, just what we needed

What do you like best? All in one solution, for all of our communication channels What do you dislike? Sometime, functions take a little time, but they are always made! Show More What problems are you solving with the product? What benefits have you realized? We now have one system, for all of our customer contact. This has a very nice and easy to use interface. Response from Trisha Patel of Dixa edit Hey Dave, Thanks for the review! We really appreciate your ...

Great solution for Customer Service

What do you like best? The fact that Dixa is omnichannel and let you keep all in one place. The interface is very intuitive and easy to work with. Most of the features are self-explanatory, so not much prior training is needed. What do you dislike? Nothing so far. Some minor issues may occur, but the team tries to fix them right away. Show More What problems are you solving with the product? What benefits have you realized? Customer Service. Being omnichannel, Dixa helps me ...

The best solution for the call center ever!

What do you like best? Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process ...

Awesome Costumer service software!

What do you like best? Very happy about the way that Dixa seeks to eliminate the incitement cherry pick conversations. Easy to implement and roll out. What do you dislike? Not being able to edit flows midway, without having to erase subsequent actions. Show More What problems are you solving with the product? What benefits have you realized? One main problem that has been easy to address with Dixa has been to eliminate cherry picking of conversations/tickets, causing ...