Dixa Reviews in January 2025: User Ratings, Pros & Cons

Review for Dixa

What do you like best? Simply using chats/emails and calls in one system. What do you dislike? No many users from one tariff plan. Recommendations to others considering the product: Here is very easy and trial version which you need to try. What problems are you solving with the product? What benefits have you realized? Onboarding, using templates

Finally everything in one place

What do you like best? The thing I like the most about Dixa is that you are able to manage all your emails and phone calls from one central location and not have to look all over the place, this is very helpful when you have to manage different teams and on both email and calls at the same time. What do you dislike? Not much to be honest, there are a few things here and there that would be very helpful if they could be added, for example, some bulk tools for closing open conversations ...

Easy, manageable, good overview

What do you like best? I like everything is gathered on one platform What do you dislike? The wrap-up time can be annoying some times. What problems are you solving with the product? What benefits have you realized? Its smart we can tranfer calls, mails etc. Response from Trisha Patel of Dixa edit Hi Andrea, Having everything in once place is awesome, so much easier! Wrap up time - if you need some more time we can also extend that for all agents, alternatively you ...

Seamless Helpdesk Transition

What do you like best? Very intuitive and simple platform. Dixa is clearly a very dynamic company that listen to customer feedback and implements change quickly. What do you dislike? There are occasionally glitches with the platform (e.g. some analytics pages) but I'm yet to come across anything that hasn't been fixed quickly (or at least isn't a work in progress) What problems are you solving with the product? What benefits have you realized? We are helping customers more ...

Great and smooth interface

What do you like best? Gathers all service platforms in one place. What do you dislike? The only quarrel is the lack of a mobile application What problems are you solving with the product? What benefits have you realized? No longer need to have several different systems open at once to manage chat, mail and the phone Response from Trisha Patel of Dixa edit Hi Lasse, Great stuff! Having everything in one place is a huge benefit! Mobile is something that is on our ...

Intuitive tool and easy to integrate

What do you like best? Really Intuitive interface which makes it easy to set up new queues and email addresses, as well as templates which all saves time and means prioritised and answers tickets is much simpler and quicker. What do you dislike? We are waiting for a few features to be developed such as allowing attachments to be used with the api to raise tickets. What problems are you solving with the product? What benefits have you realized? Being offered tickets, rather than ...

Easy and intuitive

What do you like best? The tool is very intuitive and easy to use. Once you have understood the interface, it is all very simple to browse and use in order to solve all the customers' problems. What do you dislike? Sometimes it happens that the dashboard values do not correspond to the real values of use and if a contact happens outside the working hours, the waiting time is obviously very high and this negatively increases the avarage handling time and waiting time. Recommendations ...

Great customer service

What do you like best? Customer service are always quick to reply, helpful and take criticism and feedback in a friendly and professional manner.They have a separate site for feedback and suggestions to easily organize what to prioritize for functions that their customers want. What do you dislike? Some functions can take a while to develope, even if they can seem like easy tasks to create. The first few weeks was very daunting and chaotic. It felt like it was an uphill battle at every ...

Very user-friendly with lots of customer support features suitable for any size business. Recommend!

What do you like best? I like the UI and UX, it is clean, modern and easy to use. Despite, the seemingly "simplistic" look it packs a lot of interesting features for a small online business like ours without breaking the bank on high monthly fees. On-boarding of new colleagues is a breeze as it takes a maximum of 30min for them to understand the fundamentals of Dixa and start using the platform. The fact that you can handle your support queries from many different channels in one ...

All in all a good overveiw

What do you like best? Having a real working search function and tracking availability. With a good overveiw of the agenda and what's tasks that are ahead. Moving from not having any functionallity to Dixa made almost everyting alot easier. What do you dislike? Not being able to deligate conversations to a specifik user and to that user only. Sometimes one user is the only user for a specific case and it's a bit wonky to be able to keep track of that. And external mails to group ...