Deskero Reviews in January 2025: User Ratings, Pros & Cons

Amazing Helpdesk Software

What do you like best? I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! What do you dislike? Cons A few things weren't laid out in the ...

Very simply configuration and used ticketing app

What do you like best? Easy configuration and best solution also in free mode. User friendly What do you dislike? a dire il vero stiamo usando la versione free del prodotto, fa molte cose e non ci sembra esserci nulla che non vada. What business problems are you solving with the product? What benefits have you realized? We use it to solve internal IT problems, with the least amount of time

my experience with deskero

What do you like best? i think is a great app, i just have like 2 weeks using this one, lest see what can we do as an enterprise, i hope this will help me a lot with my job What do you dislike? maybe the payment metod, i wannna pay with paypal and can't do that, but its ok Recommendations to others considering the product yes i can recommendate deskero to my friends What business problems are you solving with the product? What benefits have you realized? problems with restaurants and ...

practico

What do you like best? Lo que me gusta del software es su facilidad de uso What do you dislike? estoy contento con todo hasta el momento no me disgusta nada Recommendations to others considering the product muy buen software lo recomiendo What business problems are you solving with the product? What benefits have you realized? soporte a clientes

Experience in this website

What do you like best? I was very happy with this website. it's simple and dynamic, I can take advantage of many free features and satisfy the needs of my clients What do you dislike? maybe some fuction for write and reply my contacts What business problems are you solving with the product? What benefits have you realized? I create solutions for problems and defects of my customers' printers

Deskero review

What do you like best? Communication with our clients is consolidated into one easy to use channel. Centralized and easy to manage. I no longer work for the same company but if I were, I would still be using this software for years to come. What do you dislike? Could use some improvements to the smartphone app setup. Mobile app requires more developments in the future. What business problems are you solving with the product? What benefits have you realized? Organization for us was ...

Good but needs work

What do you like best? The user funtionality and quick access to buttons What do you dislike? Settings are not easy to find and make changes to Recommendations to others considering the product Work with support for best setup What business problems are you solving with the product? What benefits have you realized? Being able to access users remotely and trouble shoot issues

Fast and simple to use

What do you like best? Fast and simple to use. Great for a customer care fast to be configured and immediately ready What do you dislike? The website does not state that customers are limited in the start plan What business problems are you solving with the product? What benefits have you realized? Customer care and bug tickets

Clean Deskero, Clean mind

What do you like best? Deskero's clean user interface really puts users in the mindset to get things done right. It's a fresh take on the helpdesk and really shifts the paradigm towards being able to solve the client's needs in the most efficient and seamless way possible. What do you dislike? Deskero can have a slightly difficult learning curve for inexperienced users. This two or three day period may contain some small mistakes due to some small UI issues, but they can easily be ...

Good experience

What do you like best? I love the interface of Deskero. Easy yo use and easy to learn. What do you dislike? It's unfortunate that we can't have one or two agents more. What business problems are you solving with the product? What benefits have you realized? Easy to track what we resolved and what is in need to be resolved with the other TI.