Customer.io Reviews in January 2025: User Ratings, Pros & Cons

"Powerful, but not user friendly "

What do you like best about Customer.io? I do understand that this tool has a lot of power. It can do a lot of things that competitors like MailChimp can't do. What do you dislike about Customer.io? However, I can't say that it's very user friendly. At least not at a high level. Once you get into the software and are comfortable with it, then it's manageable. But it's difficult to just pop right in and know how to use it. Recommendations to others considering Customer.io: Make sure you have ...

"Great platform - lack of support"

What do you like best about Customer.io? The platform is great, so much so they forgot that they need a great team. Dealing with their lack of customer support sours the experience. If you have attempted to claim the 12-month's credits there will be some excuse as to why you will not be receiving them. You will constantly be pushed around to talk to many reps and just end up with one that responds every 48 hours - with a very passive-aggressive tone. Honestly, a big disappointment because I ...

"Attention - Dark Billing Policy - every month they charge for already deleted profile"

What do you like best about Customer.io? I like that Customer.io makes it easy to create personalized customer experiences. It allows us to quickly segment our customers based on their behavior and preferences, and then send them targeted messages that will resonate with them. The platform also makes it easy to track customer engagement and measure the success of our campaigns. What do you dislike about Customer.io? Dark Billing Policy. They charge you for customers that you already ...

"Poorly Designed, Unwieldy Email Platform"

What do you like best about Customer.io? Not much. It does have the functionality to set up email campaigns, including drip campaigns. And it does have a basic email editor, allowing you to play with the layout of your email. But beyond having the 'basics,' it is not user-friendly and overall not well-organized. What do you dislike about Customer.io? First, it isn't user-friendly. The UI is not intuitive, so it takes longer to find what you're looking for and accomplish what you're trying ...

"Monthly contracts are actually locked in price"

What do you like best about Customer.io? Good platform for customer communications. Flexible, easy to use, lots of options - nice to sync with Redshift, etc. What do you dislike about Customer.io? We pay on a month-by-month basis. Was recently told that we are "not permitted" to right-size our usage contract to save some money. We are paying for thousands of unused profiles until a year with them is up. Keep that in mind. What problems is Customer.io solving and how is that benefiting ...