Crisp Reviews in January 2025: User Ratings, Pros & Cons

"The best multi-channel customer relationship management software! For us it is the perfect solution."

What do you like best about Crisp? The live chat is excellent, what we like most is the number of "plugins" that can be added. The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time. E-mail acquisition to be able to respond to customers later when support is offline. MagicMap is magic! What do you dislike about Crisp? No one is perfect, the mobile application is already excellent but perfectible. In particular on the view of ...

"Best "

What do you like best about Crisp? Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our websites and social media accounts all in one place. We use both the desktop app and the mobile app heavily giving our team much flexibility and visibility into customers. We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous ...

"Best experience with chat so fat"

What do you like best about Crisp? We are using crisp both on our commercial website and as in-app customer support. We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us. From CRISP we are able to review which page the customer is on, and which company they work for. We used the crisp API to "fake" some process in the customer onboarding process, they click on a button and they are asked to upload certain datas into they ...

"An excellent chat web system"

What do you like best about Crisp? I always have my crisp webpage open in order to follow our visit on our website. Easy to understand, easy to interact with customers. Possibility to connect to Slack. What do you dislike about Crisp? Actually I like everything. Crisp really answers to all my needs. What problems is Crisp solving and how is that benefiting you? The fact that we are not only a ecommerce website but we also are humans behind. Some customers even ask us some advices before buying.

"Probably the best IM support widget"

What do you like best about Crisp? The widget is really easy to setup, fully customizable and yet I had no problem with it through more than 10 setups. What do you dislike about Crisp? Pricing can seem relatively high at first but once you get used toall the features it isn't anymore. What problems is Crisp solving and how is that benefiting you? Customer success & support. Easy tracking of conversations (through their app or our Slack integration)

"Perfect app for support and customer reactivation"

What do you like best about Crisp? Crisp is very fast (unlike Intercom) and is reasonably priced (Intercom quickly becomes overly expensive). The founding team is also very friendly, helps with the implementation and welcomes user feedback. What do you dislike about Crisp? Not much — it's still the first versions of the product and I'd love to see more analytics for the campaigns. It's already very good for the price though! What problems is Crisp solving and how is that benefiting you? - ...

"Crisp"

What do you like best about Crisp? Crisp makes it very easy to connect with customers and provide feedback when needed in an easy to use, well designed live chat format. What do you dislike about Crisp? It would be nice if the unlimited package wasn't such a big jump in price from the pro. What problems is Crisp solving and how is that benefiting you? I have been able to automate the FAQ section of the website which has been a huge resource in productivity.

"A great chat program"

What do you like best about Crisp? It's extremely easy for customers to use and extremely easy to implement. If you know there is a particular page your customers often need help on you can input Crisp. Having that instant communication could prevent a customer from giving up and shopping elsewhere. It also helps you triage incoming issues rather than needing to staff on hand to answer phones. Attention to design is superb. What do you dislike about Crisp? Only 4 agents for the 25/month ...

"Slick software, amazing customer support, always adding more functionality"

What do you like best about Crisp? Slick product. Just works,. Is easy to install. Mobile apps make it easy to respond. Right level of customization and flat rate pricing. Has a robust free plan. Fast and knowledgeable customer support. What do you dislike about Crisp? In certain cases ,there could be a bit more customization like in the helpdesk with more customization for headers and footers. Recommendations to others considering Crisp: There's lot of functionality and you don't need to ...

"Crisp increased the conversion rate to 3X"

What do you like best about Crisp? It is very responsive and quick, it is similar to intercom but more features and easily fits your budget when you are starting up. We have multiple types of users at WIttyPen and since we are in Beta, our users usually want to talk to us and know more, Crisp lets us connect with our users directly and solve there problems. What do you dislike about Crisp? I like the overall features on crisp, the only issue at times is it shows messages which have already ...