Crisp Reviews in January 2025: User Ratings, Pros & Cons

"Crisp is probably the best multi-channel relationship management software we tried."

What do you like best about Crisp? All is ready to use "out of the box" and Crisp support is stellar... We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app. What do you dislike about Crisp? The automatic email marketing tool is a bit hard to understand at first: the tool rely on "events" which is not common. A WYSIWYG editor for email campaigns would be a GREAT feature (but I think that's already on their ...

"The best experience of chat live system"

What do you like best about Crisp? Crisp is a great tool that allows us to communicate with our customers in all languages. It is very easy to use and a very pleasant tool. We try many tools before using Crisp and it is by far the best on the market today. What do you dislike about Crisp? Nothing and when we have questions, support is very responsive. What problems is Crisp solving and how is that benefiting you? With Crisp, we bring a better experience to our customers. Crisp allows us to ...

"The simplest yet greatest live chat / knowledge base tool"

What do you like best about Crisp? I have been using Crisp for a while now, after using Intercom and Zendesk. Intercom was too expensive for us (we did not use every feature) and Zendesk interface was just discouraging for some of us. Crisp is simple to use, yet powerful, and not so expensive. What do you dislike about Crisp? The fact that you don't have yet subcategories management in the knowledge base. A category can quickly become a bit crowded (but apparently they are working on ...

"Really high value for very little money"

What do you like best about Crisp? It just works and very easy to install. The API's are extensive and you can do very advanced stuff like live chat translation and remote control of customers browser. What do you dislike about Crisp? Not possible to view or filter on custom fields in the contacts list What problems is Crisp solving and how is that benefiting you? We have moved our setup from intercom to crisp and are now only paying a fraction of what we used to. Very few feature ...

"Solution hyper simplet et agile à plugger à votre système d'information. "

What do you like best about Crisp? J'ai pluggé Crisp en 2 clics à mon site et la personnalisation / customization est hyper simplet et efficace. What do you dislike about Crisp? Quelques buggs d'affichages des nouvelles conversations restent à régler Recommendations to others considering Crisp: Do not drop because you think something is not available you can ask the team anytime to work on your issues. What problems is Crisp solving and how is that benefiting you? J'ai un vrai contact ...

"Un outil de chat simple et intuitif"

What do you like best about Crisp? Crisp est un outil de chat pensé pour les utilisateurs, simple d'utilisation (UX by design), l'expérience est bonne et le parcours intuitif. Je l'utilise au quotidien pour qualifier et interagir avec mon audience. L'outil de mirroring qui permet de tracer le parcours utilisateur est une merveille. Bref ! je recommande fortement. What do you dislike about Crisp? A l'avenir, j'aimerais pouvoir utiliser des fonctionnalités prédictives pour cerner toujours ...

"Evaluated over 20 products, and Crisp came out on top"

What do you like best about Crisp? API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead. The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not ...

"Smooth and seamless experience"

What do you like best about Crisp? The best part is that our customers love it and all our documentation is easily available. The interface is cool, great UI/UX, magic viewer is great. We get to see the visitors to our website and what they are doing. Good improvements in analytics and reports section as well. A great software, our team reviewed many alternatives before zeroing in on Crisp ! What do you dislike about Crisp? Nothing much, yet to figure how to use real time debugging ...

"Crisp has proven to be best chat solution after testing multiple alternatives"

What do you like best about Crisp? We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the ...

"More than just Customer Messaging"

What do you like best about Crisp? Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation. We used it for a ...