Crisp Reviews in January 2025: User Ratings, Pros & Cons

"Unlimited use with lots of customizability & knowledgable support -- we love it!"

What do you like best about Crisp? The support experience has been awesome - we had some questions before transitioning from a competitor, and so we got to have the "customer experience" as Crisp helped us using their own tools. The advice from Pedro really helped me in particular feel like I had a grasp on the settings to ensure our messages were getting delivered. What do you dislike about Crisp? With flexibility comes a little more complexity in the form of options. The support was ...

"Excellent chat software"

What do you like best about Crisp? The chat feature is very intuitive, very customizable, and my favorite part is the interface on the backend. It shows you a map of the world and where all of the visitors who are currently on your site are located. It's very cool. What do you dislike about Crisp? There is nothing so far that I have disliked, although I haven't tried it on mobile yet so that could be something that needs improvement. What problems is Crisp solving and how is that benefiting ...

"Chat support"

What do you like best about Crisp? It was super helpful. Pedro from Crisp provided me with a solution in no time. What do you dislike about Crisp? Nothing. I just wanted to get the data of the support responsiveness on monthly basis. What problems is Crisp solving and how is that benefiting you? I want to measure the response time and Crisp is providing that through Analytics report

"Excellent rapport qualité prix et service client"

What do you like best about Crisp? Nous utilisons Crisp principalement pour le support (commercial, niveau 1 et niveau 2). Les outils magicbrowse et appels en direct sont particulièrement utiles pour le dépannage, et le premier paramétrage de l'outil est accessible. Le support de Crisp est très disponible et efficace, et l'interface est épurée et agréable, très important pour un outil qu'on utilise quotidiennement. What do you dislike about Crisp? J'aurais aimé pouvoir merger simplement ...

"Best Chat Experience for us and for our customers"

What do you like best about Crisp? I love Crisp and especially its simplicity. I want to install it on my application, on my site: nothing could be simpler. I want to personalize it: even simpler I want to automate tasks: I can do it. I want to send emails to some of my customers: I can do it, and what's more, I have fun doing it! Crisp is beautiful, and simple! What do you dislike about Crisp? I'm wasting time trying to understand everything but it's more my fault than Crisp's ! ;) I would ...

"SUPPORT TEAM ARE RESPONSIVE"

What do you like best about Crisp? Customer service everything was good at all wayss What do you dislike about Crisp? Nothing everything was good at all wayss What problems is Crisp solving and how is that benefiting you? Actually I wasn't able to receive any Image from any conversations, support team working on it, and fix it with appropriate time, Thanks deniss

"Good tool and super customer service!"

What do you like best about Crisp? It's a good chat box from my point of view but the customer experience is amazing. Special feedback for Dinis and Pedro from customer care service. What do you dislike about Crisp? I do not have anything to say, we need only some new plugin. What problems is Crisp solving and how is that benefiting you? As I said above, customer experience is amazing. All problems will be solved ASAP.

"All what you need to run business"

What do you like best about Crisp? I love the feature set they have, and the support is very responsive. We are using the service for 6 months since launched MVP and going to upgrade soon as the activity is increasing. I also love their different language feature as we are servicing clients globally. What do you dislike about Crisp? Maybe the design patterns might be improved a bit, but the service is very easy to use and intuitive. Recommendations to others considering Crisp: If you are a ...

"Múltiplas ferramentas. Tem o melhor suporte imaginável na migração de plataformas."

What do you like best about Crisp? Todas meios de suporte ao cliente em um único local. Disponibiliza várias extensões, no qual permite realizar diversas automações. Implementamos o chat bot da Crisp em nosso site e a experiencia vem sendo excelente. O suporte da Crisp é talvez o melhor e mais eficiente que já nos foi dado. Quem nos atendeu desde o início foi o Pedro, marcando uma reunião que durou mais de 60 minutos e nos pode esclarecer as principais dúvidas. Não foi possível apresentar ...

"Still alot to explore, but in love with what we used so far..."

What do you like best about Crisp? A great tool to engage with your website visitors, turn them into the leads and walk them through your app/product/service. What do you dislike about Crisp? Nothing I can think of at the moment.... What problems is Crisp solving and how is that benefiting you? Customers walk through