Crisp Reviews in January 2025: User Ratings, Pros & Cons

"The best customer support platform."

What do you like best about Crisp? They are evolving so quickly. Every month there are new features. And they have a vision; the product is coherent and solid. Never had technical issues with it. Support is amazing. You will unlikely find better. What do you dislike about Crisp? I haven't found any downsides yet. It just works. What problems is Crisp solving and how is that benefiting you? Customer support. Merging communication channels into one.

"Crisp is really a small and beautiful saas tool"

What do you like best about Crisp? I like its plugin function, which is very flexible. I also like some of its detailed functions, allowing me to develop my own functions as I please. In short, I really like it What do you dislike about Crisp? I found that the crisp chatbot is a bit unstable, and sometimes it doesn't perform as expected. I hope the crisp team can optimize it What problems is Crisp solving and how is that benefiting you? Can help me communicate more closely with my clients

"Amazing Support team and Great product"

What do you like best about Crisp? So I just realised that we have been using Crisp since 2019... We currently have 5 websites we use Crisp for. Simply Great Product, Amazing support team. What do you dislike about Crisp? I think setting up their triggers could be made easy. But honestly thats not that big of an issue for us. Once we worked it out, it was a piece of cake. What problems is Crisp solving and how is that benefiting you? So the product is almost identical to Intercom. But only ...

"My favorite part about business is Crisp"

What do you like best about Crisp? Everything. I'll say it again… Crisp support is always a pleasure to talk to. I went from free (when we started our business) user to unlimited in a few months, and I'm happy about it. Crisp is probably one of my favorite part of my business. It's just so good. For a few days, I was scratching my head, wondering how I could achieve some kind of automation process for my high-ticket clients – something that is going to make us even more money – and I ...

"Superb customer service!"

What do you like best about Crisp? The supports are very courteous and they reply in a timely manner. This is a selling point since most of my reach and interaction with them are time-sensitive. What do you dislike about Crisp? I cannot say anything bad with them, sorry. What problems is Crisp solving and how is that benefiting you? analytics dashboard

"Un super outil et un service client toujours disponible et très patient !"

What do you like best about Crisp? Fonctionnalités, intégration simple, très bon service client à l'écoute et qui trouve toujours des solutions. What do you dislike about Crisp? Il n'y a rien que je n'aime pas. Tout est très bien. What problems is Crisp solving and how is that benefiting you? Gain de temps de prise en charge du client.

"Love the app and all it's features. Their customer support is the best, bar none."

What do you like best about Crisp? All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! What do you dislike about Crisp? We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific ...

"A non-venture backed chat solution that provides the best and fruitful features"

What do you like best about Crisp? Their features are rich, it is hard to believe that Crisp is not financed heavily by venture capitalist. They are product oriented, and are friendly to SMBs. What do you dislike about Crisp? Nothing to dislike about, their engineering skills and the user experience of the software is very very good. What problems is Crisp solving and how is that benefiting you? They are automating our customer service. And now they provide whatsapp official APIs, way ahead ...

"Best Helpdesk Platform for those with Multiple Products"

What do you like best about Crisp? I found Crisp after having researched for the perfect platform for our company, which has multiple brands under it's portfolio. All the features are pretty spot-on and their own customer goes above and beyond to make sure you get the best out of the platform! Thanks Pedro! What do you dislike about Crisp? To be honest, so far I haven't seen anything I dislike about it. What problems is Crisp solving and how is that benefiting you? We needed a support ...

"I've used it across 3 organizations, still amazing"

What do you like best about Crisp? It's as full-featured as Intercom but significantly cheaper. I'm also a big fan of the user CRM capabilities, the integration with Twilio for SMS, and the core chat capabilities. They're also very responsive. What do you dislike about Crisp? This is a small issue, but I'd like to have a savvycal integration (vs their current calendly integration) What problems is Crisp solving and how is that benefiting you? For us, Crisp is (a) a user CRM and (b) a ...