Crisp Reviews in January 2025: User Ratings, Pros & Cons

"Good feature set, deceptive marketing"

What do you like best about Crisp? Lots of solid features, easy to use. Solid interface, customizable. Overall it is a good product. What do you dislike about Crisp? As it appears to be a new company they haven't solutioned all their marketing issues. Marketing may point to one thing but in reality, something different is the experience. I don't think they are intentionally deceptive but are taking common chat terminology like 'seat' and using it incorrectly to mean 'user'. There are a few ...

Plugins twice as expensive as the product itself

How can the Ticket Center plugin be twice as expensive as the Crisp Unlimited plan? A fully featured helpdesk ticketing system can't be more than $50. Helpdesk.com is $34, and with the Livechat plan, you pay $93 in total. It is the same for all platforms, Zendesk, Intercom... that's crazy. I was already a customer of Crisp, I cancelled after a week when they wanted to chargeme for extra facebook connections when nobody does that and Facebook charges nothing. It makes me think Crisp is just ...

Buggy

We chose Crisp because of the Segment integration. We've been paying for over a year without really using Crisp. Now that we're ready to start using the software it turns out their Segment integration is broken and they don't really want to fix it, it seems. Asked for some form of compensation until the issue is resolved, but they're not willing to do anything. Other than that, they seem to be very intent on hammering out new functionality, which is nice, were it not that a lot of the ...

Strained Relations and Compliance…

Strained Relations and Compliance Concerns with Crisp.Chat Opting for Crisp.Chat, a prominent live chat and chatbot service, initially seemed promising for enhancing communication efficiency. However, the reality of my experience was significantly marred by serious concerns surrounding data protection, adherence to GDPR regulations, and the comportment of the company's leadership. A key issue that I confronted revolved around the handling of user data. There were several situations where ...

Incomplete and buggy software

Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on.Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a bot where something similar can be set up, but it is very unreliable and does not work for returning customers. We were promised this fix more than a year ago and have yet to see it. And this is only one example.Of the worst errors, Crisp ...

Incomplete and buggy software

Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on. Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a bot where something similar can be set up, but it is very unreliable and does not work for returning customers. We were promised this fix more than a year ago and have yet to see it. And this is only one example. Of the worst errors, ...

Aucun sens commercial

Offres floues et incomplètes. Je n'ai plus accès à mon travail et à moins de payer 95€ ils refusent de me rendre les textes qui m'appartiennent.Impossible de discuter avec eux, c'est comme parler à un mur.C'est dommage de ne pas être à l'écoute de ses clients.

"Serious Concerns with Crisp.Chat's Privacy Practices and Leadership Conduct"

What do you like best about Crisp? The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of. What do you dislike about Crisp? In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company ...

"Pathetic Customer Support"

What do you like best about Crisp? Nothing, the customer support is pathetic and doesn't respond What do you dislike about Crisp? They charged my card twice and as soon as I asked for a refund they stopped responding to my email What problems is Crisp solving and how is that benefiting you? Removing crisp, going to go with another service

"Amazing Intercom replacement - but not GDPR compliant unfortunately"

What do you like best about Crisp? Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below. In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement. But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with ...