Crisp Reviews in January 2025: User Ratings, Pros & Cons

"Best chat support with helpdocss"

What do you like best about Crisp? Documentation of the FAQ and the articles What do you dislike about Crisp? I don't like the way they restrict the revoking of message sent to the leads What problems is Crisp solving and how is that benefiting you? Using for chat support and articles documentation

"Amazing experience, better than Intercom and Hubspot combined"

What do you like best about Crisp? I love how we have the CRM, response system, and email campaigns are all in one. Crisp makes it very easy to have targeted campaigns and very quick turnaround times to respond to our customers. A very powerful tool which without, we'd be in the dark for the majority of our customer's feedback. The FAQ page is also very helpful and easy to use. We use it in place of Hubspot and Intercom thanks to the service it provides and the price point. What do you ...

"Great solution that evolves all of the time... / Une solution géniale qui évolue tout le temps..."

What do you like best about Crisp? The support staff is tops! / Le personnel de l’équipe support est au top ! Easy interface, quick onboarding for new users / Une interface simple, une intégration rapide pour les nouveaux utilisateurs Very few bugs and downtime? what's that - not with Crisp / Très peu de problèmes et les pannes ? pas avec Crisp... Well-thought-out, affordable software with a well-made API / Logiciel bien pensé, abordable, avec un API bien faite... I look forward to each ...

"Affordable and powerful!"

What do you like best about Crisp? The product is simple, powerful and affordable. What do you dislike about Crisp? So far so good. I had to contact their support team once and they were very helpful. What problems is Crisp solving and how is that benefiting you? Crisp is helping me engaging my visitors in a simple and proactive way.

"Amazing Desktop Experience"

What do you like best about Crisp? The fact that it's lightweight, lets us customize all our triggers and set up events that may be useful in campaigns like a CRM. Various features like the remote debug and location plus browsing history have helped us understand the journey of the users as well as their thinking, What do you dislike about Crisp? The mobile version is a little crappy. It could be faster and less internet intensive because sometimes it takes a while to update that someone ...

"Really amazing Freemium product with unique features"

What do you like best about Crisp? Crisp is every bit as good as it's competitors in the live chat category. It's a lightweight CRM, & support team messenger tool to handle all your client-facing communications, simply and easily. What I didn't expect was to find a number of new and innovative features, such as one click to convert a chat to a video call, or take control of a webpage to assist a customer. The live map feature is really neat too! What do you dislike about Crisp? Sometimes ...

"Customizable help center"

What do you like best about Crisp? The automatic chat bot is extremely useful when a customer agent is not available. The customer support of Crisp is exceptional What do you dislike about Crisp? While using the mobile app notifications can delay because you don't get these alerts instantly Recommendations to others considering Crisp: Their pricing plan is very attractive even to small businesses. Crisp will provide you with notifications when clients visit your site helping you plan on how ...

"Great tools overall!"

What do you like best about Crisp? - Live translate is pretty accurate and it supports many languages - You can enable a Help Center for your platform and set it up using Crisp - Analytics tool brings useful insights What do you dislike about Crisp? - They say they have a few integrations available, but they do not seem to work. Just tried to integrate it with PipeDrive and the sync mixed up all contacts. It is definitely needed to make some updates in the PipeDrive integration. What ...

"Very responsive customer support team."

What do you like best about Crisp? The Crisp Support Team is very responsive and answered my questions with great information. And in the rare cases they could not address an issue right away, they got back to me in a very timely manner with follow up. What do you dislike about Crisp? Ratings are given by customers to chat agents, but you cannot display those ratings anywhere. Recommendations to others considering Crisp: Affordable, responsive, gets the job done. What problems is Crisp ...

"Great service"

What do you like best about Crisp? Benig able to see users location and to even see the user's screen with Magic Browse feature! What do you dislike about Crisp? We would like to have more information about users configuration, like browser version for example. What problems is Crisp solving and how is that benefiting you? We connect with some of our users and our team can collaborate to get feedback and improve our product.