Crisp Reviews in January 2025: User Ratings, Pros & Cons

"Great live chat and customer communication platform"

What do you like best about Crisp? First of all, Crisp was extremely easy to set up. We quickly implemented it on our website and invited our team members to join. They have a free trial for 14 days and we used it to get started. It was a great experience. I like the way we can chat with our website visitors and potential customers via Crisp chat. It's also very useful that we can reach out to website visitors via live chat whenever they are visiting our website. So far the experience was ...

"Great piece of software with awesome support"

What do you like best about Crisp? The affordability and in the same time the great features. Best price/features ratio I found for this kind of product. Putting aside the software itself, the support those guys provide is outstanding! What do you dislike about Crisp? The lack of Zapier integration that could allow further automation Recommendations to others considering Crisp: Just contact their support when you have some problems, their are awesome. What problems is Crisp solving and how ...

"Very easy, love the features, great support"

What do you like best about Crisp? Easy to use, compliant and excellent customer support. I also love that the features are easy to work with and implement in a solution that works across our sites. What do you dislike about Crisp? Not much, but there are a few rough edges here and there. Not in the general use - I have only found it in more advanced features, however, support has been great and my issues have been solved within literal seconds. What problems is Crisp solving and how is ...

"Crisp is a very good tool for providing chat support to users"

What do you like best about Crisp? I love the myriad of features offered by Crisp, such as magic browse, audio, and video calling, as well as user demographics. It makes it very easy for us to support our users and be able to identify who the users are easily; additionally, email integration makes things very easy. What do you dislike about Crisp? I don't like that sometimes when I am using Crisp, an orange banner comes up on the top of the screen, and then I can no longer receive new ...

"Very good, modern, simple and complete app."

What do you like best about Crisp? How easy it is to set up and start working with it with a very easy to use interface. What do you dislike about Crisp? It is very customizable, but it lacks a few things that would be really good to have regarding visual customization, like the button for the chatbox. What problems is Crisp solving and how is that benefiting you? Pricing is very good and it is very efficient with helping us assist customers via chat and email in a single platform.

"Herramienta muy util para concentrar los canales de comunicación y convertir mas clientes"

What do you like best about Crisp? Es una herramienta solida, pero lo mejor es la atención al cliente. Han resuelto todos mis problemas hasta ahora, través del chat. What do you dislike about Crisp? La app para iphone es super solida, pero carece de todas las funcionalidades que se encuentran disponibles en el desktop. Nada impeditivo. What problems is Crisp solving and how is that benefiting you? Conecta todos los canales de comunicacion que utilizamos incluido whatsapp. Y tambien tiene la ...

"a great multichannel tool"

What do you like best about Crisp? serving customers is simple due to its variety of channels, easy use and automation What do you dislike about Crisp? It takes a bit of reporting to be able to get more statistics by channel and messages, agents, etc. What problems is Crisp solving and how is that benefiting you? Serving my clients from my android and iOS app is simple while helping my clients by SMS

"The best cost-effective platform delivered"

What do you like best about Crisp? The practicality, ease, settings in general, range of available resources and crisp's help center. What do you dislike about Crisp? Some features the service does not yet have, but they are already working to offer them in the future. What problems is Crisp solving and how is that benefiting you? Accessible settings

"Magic helper in a day-to-day interaction with our customers"

What do you like best about Crisp? Crisp is simple, easy to use, and has many useful features to build good relationships with our clients. We receive notifications; the responses are sent to clients via email if they are not online. You can have filters and leave notes, reminders in chats, etc. It is possible to send chat transcripts; clients can leave reviews, and so on. The platform is great! Wonderful solution for customer service teams. What do you dislike about Crisp? The platform ...

"Easy but powerfull"

What do you like best about Crisp? As a growing company, our chat tool was slowing us down. Just swapped for Crisp; the tool is easy to setup, nice to work with and our clients can now benefit nice features like the "magic browse" and all the great integrations / extensions. So within a day we are above what we previously had, with the bonus to be working with a local company (we french aswell) Keep up the good work Crisp team, you guys rock ! What do you dislike about Crisp? Cannot push ...