Crest Reviews in January 2025: User Ratings, Pros & Cons

"I like that cresta allow you to review the call logs after the call."

What do you like best about Cresta? I like that cresta transcribe the audio call to text and we are able to follow through as we go through the call. However, it will be nice if cresta can transcribe it properly for the bilingual customers that have accent. When you read the text, it's completely different from the audio.

"Great ApplicatioN"

What do you like best about Cresta? Great concept, that helps to see in live time calls to verify what agents and guest are stating. It is also great for coaching agents on calls. Helps go back when you want to make sure what was stated on a call

"Cresta is a game changer. From a leader perspective, having the ability to surf through is awesome."

What do you like best about Cresta? The agent scorecard. This feature has allowed my leaders to be able to delvier a coaching in a fraction of the time it used to take. Cresta crushes their competitors.

"User friendly - but some things dont work as fast or efficiently on occasion"

What do you like best about Cresta? Insights as well as AI providing suggestions and finishing consultant sentences. LIVE view is awesome as well as Cresta Director.

"Solid Product"

What do you like best about Cresta? Transcripts being there to refer back to during call. What do you dislike about Cresta?

"I can review my calls to help my customer service"

What do you like best about Cresta? That it advises how i can help my guests What do you dislike about Cresta?

"A useful tool when it's working reliably"

What do you like best about Cresta? Being able to go back on my call in order to remember what mightve been said What do you dislike about Cresta?

"My experience with Cresta has been very enjoyable."

What do you like best about Cresta? I like being able to see the conversation. That way, if there is something I forget, I can go back and look over it. I also like the fact that we can review calls after they are completed, in order to improve our skills and become better. Being able to see what is being said is very important in the space that we work in, so it helps with call reviews and training as well. I think this is the type of technology that will be incorporated into many call ...

"Cresta has been a great experience since they have introduced it to us"

What do you like best about Cresta? I love that it transcribes my voice into text. It does make my life as an agent a lot better just due to the fact i can scroll through tthe whole text and see what was said earlier in the converstaion

"Features and Updates"

What do you like best about Cresta? We can review the call which can assist you in several different ways. You recieve helpful tips. Sizing of the application.