Convin Reviews in January 2025: User Ratings, Pros & Cons

"Convin is my go-to solution"

What do you like best about Convin.ai? -Trends shown in dashboards by Convin has really helped me improve my work process. -Convin was easy to integrate with our CRM software. -Dashboards provided by Convin can be distinguished on the basis on representative level and parameter level. -Convin's call insights like talk ratio, filter rate, interactivity, patience, and many more paramters are helps me in assessing and identifying areas where I can improve and be more interactive with my ...

"Convin is great at providing rebuttals"

What do you like best about Convin.ai? Best thing about convin is for every conversation call you get to see talk ratio, lead score analysis, it also provides summary, easy to implement as well as integrate What do you dislike about Convin.ai? Sometimes the transcript doesn't match the audio, I feel its something where convin can do better What problems is Convin.ai solving and how is that benefiting you? It rectifies the errors a representative can make in call

"Improvising call auditing by multiple folds"

What do you like best about Convin.ai? Very helpful tool in terms of day to day usage and it is integrated with our telephony in a very smooth manner and the issue resolution time by convin supoort is very fast and they are very helpful. What do you dislike about Convin.ai? As of my experience at convin the tool should keep getting better and the number of features are a lot but try making it easy and use colours in the tool which will help in identification of buttons. What problems is ...

"Talking about Speech Analytics, Convin is the Solution"

What do you like best about Convin.ai? As mentioned in the title, the Speech analytics Convin is at par; I like the transcription function, and I was amazed when I saw that Convin genuinely transcribes my whole call. Transcribing the call helps me not to listen to my whole call all the time; I can just read the transcription and gauge the call context. What do you dislike about Convin.ai? There is nothing I dislike about convin; yes, one feedback can be that Convin should give us Automated ...

"Best Product that Provides us with Customer Intelligence Tool"

What do you like best about Convin.ai? 1. Customer intelligence tool : It enables us to search the exact keywords or terms that the customer is using in the call and helps us track their occurrence and anticipate their significance. 2. AI calls score bifurcation: This shows us which scores are good, which are medium, and which need improvement. The support team has helped us understand this better in their webinar and the tool is very easy to use and integrate with the servers. What do you ...

"Convin provides very detailed insights about any given particular call"

What do you like best about Convin.ai? It is very easy to use and a very professional tool where the AI is leveraged to its full potential and the customer support team is very responsive when we need any training, the software implementation is very easy and the integration with the different software's is icing on the cake. What do you dislike about Convin.ai? Implementation and training needs to be extensively provided to the reps and auditors and other users inorder to learn number of ...

"Convin The tool that assess the conversational Intelligence of a call"

What do you like best about Convin.ai? Convin with the use of AI and high-level machine learning features, they will transcribe around 15-16 languages, and they are highly accurate and precise to the point. We use the tool very frequently, and the support team was very understanding and friendly. What do you dislike about Convin.ai? Not many dislikes about the tool its little easier to use and the implementation sometimes maybe hard the integration can be made better way What problems is ...

"Convin Software helps me identify fatal and non fatal in the call audits"

What do you like best about Convin.ai? Convin best part is its interface, and it helps me search our audited emails by search bar, which makes our work easier and more productive. The product is very user-friendly and very easy to implement and the integration is very smooth with the CRM and the telephony. Support team personnel is very responsive and understand our issues in a friendly manner. What do you dislike about Convin.ai? There are no dislikes yet, but the memory performance can be ...

"Helps me multi task simultaneously!!!"

What do you like best about Convin.ai? We get the data in terms of teams and also in terms of parameter level, which is very easy to understand and implement the tasks in teams accordingly, and the sheer features present in convin says a lot about the company's goal to achieve the maximum value addition to customers What do you dislike about Convin.ai? Many small issues, such as reloading the frequency of lags, and the integration issues when the product is integrated, can and should be ...

"Best alternate software to improve call quality and coach the agents!!"

What do you like best about Convin.ai? There are a lot of features and customizations convin offer according to business requirements. Some of my favorites and easier ones are: 1. Scheduling Reports 2. Lead scores for each call 3. helps create a custom dashboard for your personal needs. 4. Easy-to-use tool and easy-to-implement tool 5. The customer support team of convin does a good job by conducting seminars and webinars to help us learn and improve the usage of the product. What do you ...