Convin Reviews in January 2025: User Ratings, Pros & Cons

"Convin helped us with call quality"

What do you like best about Convin.ai? It is very easy to use and a very professional tool where the AI is leveraged to its full potential and the customer support team is very responsive when we need any training, the software implementation is very easy and the integration with the different software's is icing on the cake. What do you dislike about Convin.ai? Implementation and training needs to be extensively provided to the reps and auditors and other users inorder to learn number of ...

"Convin is always the Answer!"

What do you like best about Convin.ai? I'm quite happy that Convin was made available to us at work. Convin contains all the checklists I need, so it's incredibly beneficial for my job when I run out of things to ask or don't know what to say next. There's always Convin to help. Convin is simple and efficient to implement, and the customer service is excellent. What do you dislike about Convin.ai? Earlier had issues where we were asked to review 25-30 mins calls and understand the ...

"Very likely to recommend Convin to a friend or colleague"

What do you like best about Convin.ai? This tool is very helpful for us. As, a manager I always wondered that can we can eaisly view the teams weekly audits, Convin is one which is very helpful for this use case. The implementation and data capturing for these customized reports were very easy and Convin team helped us to configure and calibrate the same very smoothly. What do you dislike about Convin.ai? Dislike as in.....Nothing much for now, but one feedback, Need something which can ...

"There's so much Convin helps you with"

What do you like best about Convin.ai? To mention what I like best about Convin, there are a lot of things that I might miss to mention. On the top of my head, are the following things: - Agents Report in form of matrix as well as Graph makes it easy for us to evaluate things. - It's interface for making new audit templates is very easy to implement. - The data it provides is easy to be exported and integrated. What do you dislike about Convin.ai? It generates some server error very few ...

"Convin is a tool to track call score based on parameters."

What do you like best about Convin.ai? Convin is an auditing tool which audits the calls on the parameters our company gave them, and gives the score on every calls. Parameters such as:- intro of the company.Asking how they can help the customer, etc. My frequency of is regular. This is easy to use as well. Convin offers multiple features which help us. we have integrated ameyo with convin. What do you dislike about Convin.ai? Sometimes scores which convin gives are slight less then my ...

"Convin helped us improving Call Quality"

What do you like best about Convin.ai? Most crucial uses that Convin provides to an agent is the call analysis and the coaching sessions. It also provides Manual QMS which is important to know what all are the main parameters. Any user cann navigate from one section to another easily. Customer Support team consist of members who are always there for you. What do you dislike about Convin.ai? Convin is integrated with various software with an ease and I did not faced any issues yet. What ...

"Convin being The Best for enhancing Agent Performance"

What do you like best about Convin.ai? Convin is huge time saver if it comes to the insights it provides or the AI Auditing feature. Before using Convin, I had to pin-point every different parameter of my calls, but with Convin everything can be found in a single platform. It provided thorough evaluations and trends. It is simple to put every feature and functionality into action which makes it easy to implement. What do you dislike about Convin.ai? I have being using Convin almost everyday ...

"Convin being The Best for enhancing Agent Performance"

What do you like best about Convin.ai? Convin is huge time saver if it comes to the insights it provides or the AI Auditing feature. Before using Convin, I had to pin-point every different parameter of my calls, but with Convin everything can be found in a single platform. It provided thorough evaluations and trends. It is simple to put every feature and functionality into action which makes it easy to implement. What do you dislike about Convin.ai? I have being using Convin almost everyday ...

"Great learning experience tool"

What do you like best about Convin.ai? Customer support Ease of Implementation Ease of Use Frequency of Use What do you dislike about Convin.ai? Number of Features Ease of Integration Frequency of Use What problems is Convin.ai solving and how is that benefiting you? Improving speech , conversation intelligence

"Convin is my go-to solution"

What do you like best about Convin.ai? -Trends shown in dashboards by Convin has really helped me improve my work process. -Convin was easy to integrate with our CRM software. -Dashboards provided by Convin can be distinguished on the basis on representative level and parameter level. -Convin's call insights like talk ratio, filter rate, interactivity, patience, and many more paramters are helps me in assessing and identifying areas where I can improve and be more interactive with my ...