Convin Reviews in January 2025: User Ratings, Pros & Cons

"Data Driven insights"

What do you like best about Convin.ai? Convin UI is user-friendly and eases out the entire call audit process. Data-driven insights through convin labs are helpful. There is a lot that can be done through convin apart from the routine call audit process. Support system is impressive. What do you dislike about Convin.ai? Nothing as such that we did not like about convin. it is the best conversation intelligence app used by us so far. insights are the best part of the the application What ...

"Amazing platform"

What do you like best about Convin.ai? 1. This gives us automated insights regarding graphs, reducing our work of sharing the reports. 2. Gives coaching sessions to the agents, etc. 3. Very easy to create assessments that help us evaluate our agents' knowledge. What do you dislike about Convin.ai? 1. Convin sometimes fails to identify the voice of the customer & the agent. 2. For assessments, we have to manually ask for edit access to check & work on responses. What problems is Convin.ai ...

""A great tool for quality and training of the sales ''"

What do you like best about Convin.ai? 1. One can use this platform to Manually Audit all the calls. 2. Convin team can automate this process and give 100% Call auditing, 3. Gives all the reportings; hence manual QA work becomes easier. What do you dislike about Convin.ai? Picks up the background noise as well, and this causes confusion sometimes Sometimes the system is slow. However, convin is very fast in resolving such issues. What problems is Convin.ai solving and how is that benefiting ...

"Great AI based Sale/support user centric Platform"

What do you like best about Convin.ai? Standout product touching multiple dimensions in sales and support like Automated Quality Assurance, Call/chat/mail analysis and many more making real time engagement with customer and enhancing the productivity and helps in improving relationship with customers and their loyalty. What do you dislike about Convin.ai? Seems to a very good start as of now hence no drawbacks currently will update once will able to get something What problems is Convin.ai ...

"Great AI based Sale/support user centric Platform"

What do you like best about Convin.ai? Standout product touching multiple dimensions in sales and support like Automated Quality Assurance, Call/chat/mail analysis and many more making real time engagement with customer and enhancing the productivity and helps in improving relationship with customers and their loyalty. What do you dislike about Convin.ai? Seems to a very good start as of now hence no drawbacks currently will update once will able to get something What problems is Convin.ai ...

"A Win-Win Game_Convin"

What do you like best about Convin.ai? The most helpful task is to maintain data in various supported sheets, using Convin made it easy and outrageous for a user being on it 1st the time or frequently logged in to do an audit. This actually pertains to analytical tasks which can be easily performed in the tool, leading found a new era of quality discussion with the different types of users. All that it takes in one pocket together can provide great process tracking. What do you dislike ...

"Best AI enable auditing software"

What do you like best about Convin.ai? convin gives transcript of any call recording in exact format and easily sort the problem of typings, Other best part is it can improve the work efficiency if someone use this. What do you dislike about Convin.ai? Dislike point is that we can't manually enter our remarks, and AI not thinks like humans and not understand situation-based scenarios, need more improvement for further process. What problems is Convin.ai solving and how is that benefiting ...

"85 to 90% accuracy with coaching modules"

What do you like best about Convin.ai? it give the example of the correcting the repeated mistakes which we do usually on calls What do you dislike about Convin.ai? they are several option on each time we need to select the option to see our calls dashboard What problems is Convin.ai solving and how is that benefiting you? it give a quality of call

"Evergreen Content."

What do you like best about Convin.ai? Time-saving on manual works. I really appreciate the way they work. What do you dislike about Convin.ai? It's always resolved if there is something to dislike or we get stuck in b/w. So nothing as such. What problems is Convin.ai solving and how is that benefiting you? Time saving for quality audits and feedbacks

"Amazing tool for call monitoring and business insights"

What do you like best about Convin.ai? Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool. What do you dislike about Convin.ai? All good. Happy with the services offered. What problems is Convin.ai solving and how is that benefiting you? It is giving us a platform where conversation intelligence, competition analysis and specific keywords search are some valiant features, It ...