Convin Reviews in January 2025: User Ratings, Pros & Cons

"Good Quality Tool"

What do you like best about Convin.ai? I used to use Convin with my previous organization; the best thing I liked about convin was the coaching sessions; P2P coaching helped me to improvise my quality scores. What do you dislike about Convin.ai? Nothing as of now to be disliked about the product What problems is Convin.ai solving and how is that benefiting you? It helped me improving my call pitch and quality scores with the help of coaching sessions.

"User Friendly, Easy to check performance and quality audits"

What do you like best about Convin.ai? Analyse customer conversations,Help us in giving the feedback to the sales Team What do you dislike about Convin.ai? Nothing as such, Good to go, using for the entire sales Team What problems is Convin.ai solving and how is that benefiting you? Helping us to identify and audit the entire sales of the company. Convin is a very handy and impro

"Easy and wonderful experience"

What do you like best about Convin.ai? Convin is essential for our daily audits, and the smooth user experience makes the process seamless. What do you dislike about Convin.ai? The video takes a lot of time to buffer. What problems is Convin.ai solving and how is that benefiting you? Convin is essential for our daily audits, it helps us identify the areas of improvement of our agents.

""Best Automation Tool""

What do you like best about Convin.ai? As an automation tool, we expect a product should offer minimal human intervention; this tool provides the same. It has multiple ranges of features, which helps get business insights. What do you dislike about Convin.ai? As of now i didn't find anything which can be disliked, all the features are giving good insights and outcomes. What problems is Convin.ai solving and how is that benefiting you? 1. 100% Call Audits 2. Violation Manager and alert ...

"Awesome Tool for Quality and in improving the customer experience"

What do you like best about Convin.ai? Audit Automation Coaching Dashboards Convin Support Customization of tool Report Customization What do you dislike about Convin.ai? Convin should fasten the support and try documenting the requirements so the client won't miss it. What problems is Convin.ai solving and how is that benefiting you? Convin is solving this by auditing all the calls and also identifying the calls where it is impacting the customer. The customer intelligence feature of ...

"Perfect Tool for Call Quality Automation"

What do you like best about Convin.ai? Multiple features can be used daily, which helps in Time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automatically prepared reportings. What do you dislike about Convin.ai? As such, nothing can be disliked; as a startup, it's growing, and their team is working ...

"Taking Conversation Intelligence at Next Level"

What do you like best about Convin.ai? What I like best about convin is this tool has the ability to automatically get a call flow in the system with easy API integration. One feature I like the most is the unique Alerting mechanism that throws an alert to management if something unusual/a violation is detected. What do you dislike about Convin.ai? Sometimes there is a page loading issue that I face, but more or less, I think this can be optimized in the future. What problems is Convin.ai ...

"Great experience to Learn new things on daily basis."

What do you like best about Convin.ai? Try learning new things from others. In what way they look best when compared to our conversations with the business Cx's. So that we can implement the same and start giving our clients great services. What do you dislike about Convin.ai? Not at all. But would like to remove the repeated call conversations. So that our time saves and give more importance to other sections conversation. Apart from repeated calls all are good. What problems is Convin.ai ...

"Helpful tool for easy manual audit"

What do you like best about Convin.ai? Its very handy for preparing the report as we want less time and easy to do manual audit.no need send a feedback mail separately as convin tool itself sends the automate feedback mail along with call recording. What do you dislike about Convin.ai? We have to download the report on daily basis to get the average count of manual audit done. What problems is Convin.ai solving and how is that benefiting you? Easy manual audit and easy manual reporting.

"Helpful tool for easy manual audit"

What do you like best about Convin.ai? Its very handy for preparing the report as we want less time and easy to do manual audit.no need send a feedback mail separately as convin tool itself sends the automate feedback mail along with call recording. What do you dislike about Convin.ai? We have to download the report on daily basis to get the average count of manual audit done. What problems is Convin.ai solving and how is that benefiting you? Easy manual audit and easy manual reporting.