Convin Reviews in January 2025: User Ratings, Pros & Cons

"it was a cool and easy to aasess experience with convin.features"

What do you like best about Convin.ai? call quality assessment find useful in detail to work on each area individually..so it will be helpful in point wise and it saves time while on call ..n easy for self analysis What do you dislike about Convin.ai? there is nothing like dislike all features are good..for analysis and applicable What problems is Convin.ai solving and how is that benefiting you? it is helping to asses call quality and self improvement

"Best AI tool ever"

What do you like best about Convin.ai? Using Convin has always been a delightful experience. It is a seamless and very user-friendly tool. It has all the necessary attributes that are necessary to gauge the performance of an individual What do you dislike about Convin.ai? The dual-channel is not yet accurate. It is still trying out the difference between the customer's and the analyst's voice! The AI auditing tool needs accuracy. The calls audited by AI are not up to the mark. Many flaws ...

"Excellent Tool For Quality Monitoring"

What do you like best about Convin.ai? Interface, reporting panel, product features,support What do you dislike about Convin.ai? There is nothing for now, all good so far. What problems is Convin.ai solving and how is that benefiting you? QMS, lead analysis, coaching.

"Time Saver ML tool"

What do you like best about Convin.ai? Convin.ai is a conversational platform that uses artificial intelligence to enable businesses to have natural and intelligent conversations with their customers across multiple channels. Convin.ai offers a range of features, including chatbots, voice assistants, messaging apps, and more, which can be used to automate customer service, sales, and marketing tasks, making it easier for businesses to engage with their customers and build better ...

"Best AI Platform for Audits"

What do you like best about Convin.ai? Convin is the best tool to automate and helps us with the audits What do you dislike about Convin.ai? After Opening a new page it takes time to open the complete page. What problems is Convin.ai solving and how is that benefiting you? It resolved the audit and NBA reports

"Very easy to analyze calls and audit"

What do you like best about Convin.ai? User friendly, easy to audit and easy to pull report which ever required What do you dislike about Convin.ai? In between the page gets refreshed, again we need to start from begining What problems is Convin.ai solving and how is that benefiting you? Time consumption and easy to audit where it increases productivity

"A Great Tool"

What do you like best about Convin.ai? 1.It helps to get the insights of the process in a very detailed way. 2. It made it very easy to get the overall snyopsis of all the calls of the aligned counsleors. What do you dislike about Convin.ai? 1.Reporting can have some changes as well so that the overall performance can also be tracker properly including the login hours or Talktime. What problems is Convin.ai solving and how is that benefiting you? 1. Convin is solving the issues of the ...

"Insights generated by convin makes work easy"

What do you like best about Convin.ai? I like the insights their Data labs regularly share around my conversations. Product UX is straightforward, simple and easy to understand. Their support team is always on their toes to solve the highlighted issues. What do you dislike about Convin.ai? In some marginal cases (5-10%), it wrongly evaluates a conversation, but I believe we can’t expect 100% accuracy from AI, so that is manageable. What problems is Convin.ai solving and how is that ...

"State of the ART"

What do you like best about Convin.ai? 1. Data Quality is pivotal for organizations, or you cannot make the right decisions without it. 2. Easy to use. 3. Handy process. 4. Save time and energy. What do you dislike about Convin.ai? Loading issue and lots of clicks, nothing major to worry about the same. Doing and helping in every aspect of data and work. What problems is Convin.ai solving and how is that benefiting you? A major help in data sorting, reports, and manual audits while saving ...

"Convin is the best tool to automate and helps us with the audits"

What do you like best about Convin.ai? The flexibility of the AI and the wide rage of the features, makes convin the best in it's field. The convin team is also very supportive and is always willing to go beyond! What do you dislike about Convin.ai? Sometimes, the video takes a lot of time to buffer. What problems is Convin.ai solving and how is that benefiting you? Convin helps us to identify the areas of the improvements of our agents. Also it helps us to spot the problems in our system.