Convin Reviews in January 2025: User Ratings, Pros & Cons

"Using Convin for quite a few months for Automated Call Audits and Business Insights"

What do you like best about Convin.ai? 100% Call audits done, no manual intervention required, lot of business insights , wonderful tool What do you dislike about Convin.ai? Need to up the accuracy level matching manual audits What problems is Convin.ai solving and how is that benefiting you? Helping me reduce manual intervention and use QA strenth in other analytical work, 100 % call audits with detailed areas of improvement

"Using tool for daily Auditing"

What do you like best about Convin.ai? Auto Scoring option and reporting format, Automated reports What do you dislike about Convin.ai? Login issues, App reloading after each tiny update What problems is Convin.ai solving and how is that benefiting you? Identify the area of concern in terms of voice and email quality

"Great product helped alot in tracking performance."

What do you like best about Convin.ai? It helps alot in tracking performance and email with a friendly User experience the platform is also providing us to raise disputes and acknowledge feedbacks from the auditor. What do you dislike about Convin.ai? The user interface is friendly but a bit complex. What problems is Convin.ai solving and how is that benefiting you? It is making easier to listen in call and also acknowledge the calls emails and chats.

"Majorly we are using for Manual audits."

What do you like best about Convin.ai? Manual audit forms are helpful Dashboard gives a comprehensive view to look upon What do you dislike about Convin.ai? You can make it more user friendly - eg such complex filters a normal report has 4-5 filters Could be more proactive with the cleints requirements. Parameters can be in dropdown format for easy access. What problems is Convin.ai solving and how is that benefiting you? It is time consuming as of now to scroll the entire sheet for a ...

"Excellent features and smoothly working AI Tools"

What do you like best about Convin.ai? Call playing features Call marking option Easily find the audited data from tool What do you dislike about Convin.ai? Some time we are unable to find the listed ticket call What problems is Convin.ai solving and how is that benefiting you? We can audit calls better and more effectively with help of AI

"Making Manual and Automated Audits Easy"

What do you like best about Convin.ai? As an auditor, while auditing a call, you need to listen to the whole call and fill up the audit form, convin gives you a great User experience where on a single screen, an auditor can listen to the call and fill out the audit form. Also, AI auditing is being helpful by auditing 100% of the calls. What do you dislike about Convin.ai? Sometimes it gets challenging to find a call on convin but support team always assists and helps to resolve the ...

"Good auditing tool."

What do you like best about Convin.ai? Calls and dispositions are updated in one tool. Also, the bifucation is good and have divided with sub LOB's. What do you dislike about Convin.ai? Not all calls get uploaded and auto updates. What problems is Convin.ai solving and how is that benefiting you? Convin has made it easier for audits. It has call recordings and also the call tagging. It helps to reduce time in audits.

"Its a AI auditing tool which will help to audit in a effective way."

What do you like best about Convin.ai? Convin is AI auditing tool which is helpfull for auditing more acurately. The data will be uploaded automatically. What do you dislike about Convin.ai? The auditing phase is not user friendly. What problems is Convin.ai solving and how is that benefiting you? Convin is uploading the data automatcally which is very helpfull.

"Best Platform to audit calls."

What do you like best about Convin.ai? Convin is very user friendly tools. It helped me to track my agents daily calling scores and their performance. What do you dislike about Convin.ai? It does not have the features to check account level score. What problems is Convin.ai solving and how is that benefiting you? Convin has resolved the problem of Manual auditing for all the calls made throughout the day. It helped us to check the agent performance and improve them by providing training

"Tool to Audit with Ai features"

What do you like best about Convin.ai? One of the best software currently available in market to audit calls through Ai, It also gives a summerise report to anyalise the score and other data. What do you dislike about Convin.ai? It is hard to dislike convin but sometime due to downtime we won't be abke to audit calls in that perticular time frame What problems is Convin.ai solving and how is that benefiting you? Convin helping to gather all information on a single platform like calls, ...