Convin Reviews in January 2025: User Ratings, Pros & Cons

"Best software in India!"

What do you like best about Convin.ai? very good in terms of accessing it for the representatives it is very easy to use as a first time user i found it very easy to use and it helps us access the calls and listen to them. What do you dislike about Convin.ai? It can be better optimized in many ways takes time to load What problems is Convin.ai solving and how is that benefiting you? Convin as a conversational intelligence software helps me a lot in my day to day life it helps in making the ...

"convic is great tool and user interface is smooth."

What do you like best about Convin.ai? There are a lot of things i like the best out of all the features is the AI feature and it creates custom coaching to me as a representative it is a lot of help. What do you dislike about Convin.ai? There are so many tabs it will take more time. What problems is Convin.ai solving and how is that benefiting you? Convin as a saas product makes my work a lot easier by creating thecustom coaching to me as a representative it is a lot of help and it will ...

"I use this tool everyday to audit calls & fetch reports"

What do you like best about Convin.ai? Convin tool sends us the call & as an auditor I will be auditing the calls, the platform is very user friendly & easy to access. I fetch reports for agent betterment (agent parameter report). What do you dislike about Convin.ai? It gets slow sometimes. There might be an error in report at times. And lastly, it usually takes time for a call to get submitted. What problems is Convin.ai solving and how is that benefiting you? It helps to in saving my ...

"Smooth experience using convin from past 3 months."

What do you like best about Convin.ai? It has very user friendly interface which is very clear for the navigation of users who are new to the website. Also, team ensures users have a very smooth experience. What do you dislike about Convin.ai? The page sometimes lags which is rare but the team fixes the issues as soon as they can and the support process is little slow for the team is improving it in a very fast pace. What problems is Convin.ai solving and how is that benefiting you? I ...

"We have being using convin since an year it is great."

What do you like best about Convin.ai? As I am representative in this platform, I have never faced in any issues regarding Email process and the tool is very user friendly and easy to use totally recommended. What do you dislike about Convin.ai? There are some login issues which are being solved by the team. What problems is Convin.ai solving and how is that benefiting you? Daily use convin for auditing in emails and other processes this tool is very user friendly and provides great insight.

"IT HELPS ME MANGE MY TEAM EFFECTIVELY"

What do you like best about Convin.ai? AI audits and feedback along with coaching sessions for advisors What do you dislike about Convin.ai? Some times we face technical issues like login issue and page gets stuck What problems is Convin.ai solving and how is that benefiting you? convin helps me manage my teams effectively and helps by auditing the calls with its AI which is very precise and accurate. Also coaching helps users improve in daily life tasks

"I'm using on daily it's very important and friendly"

What do you like best about Convin.ai? Best way to acknowledge feedback from agent it's very good. What do you dislike about Convin.ai? Nothing dislike in convin but there is one issue in it it's take to much time to load page What problems is Convin.ai solving and how is that benefiting you? With the help of convin we can get 100% feedback covered and agents get same time notifications with in second.

"Awesome experience using the tool very helpful and easy to navigate"

What do you like best about Convin.ai? easy access of data and audit support, makes audit work easier to score and share feedback. Its a new tool for me but its very helpful too download report and understand in deepth about the agent performance. What do you dislike about Convin.ai? It gets stuck sometimes due to which we are unable to download the required data and we have to be in constant touch with the convin team to get the resolution which is time-consuming. What problems is ...

"Excellent tool for the email process."

What do you like best about Convin.ai? The best thing about convin, is of the AI tool feature, this enables an agent to have an overview of his performance. It also, enables us to improve ourselves in the fields we need to. What do you dislike about Convin.ai? Well not a demerit point, but yeah want some more features to be added in this convin application. What problems is Convin.ai solving and how is that benefiting you? It is enabling us to improve our quality score, by highlighting us ...

"Convin generates deep impactful insights on business"

What do you like best about Convin.ai? convin eases the use of auditing at least by half 50% and also does AI auditing for the users and it is a user-friendly tool. What do you dislike about Convin.ai? sometimes it has login and loading issues accuracy sometimes varying What problems is Convin.ai solving and how is that benefiting you? it will reduce the time taken by auditors and does the manual work by employing AI which is cost and time saving according to me