Convin Reviews in January 2025: User Ratings, Pros & Cons

"AI and Automation at it's best!"

What do you like best about Convin.ai? I like that this tool can automatically evaluate 100% of calls without bias or inconsistency. Interestingly, it also works on customized Q/A template where we can define our parameters and weights. What do you dislike about Convin.ai? Everything is great but it takes a few months to help us realize the exact product value on the ground. So it takes a little more patience than what I originally thought. What problems is Convin.ai solving and how is that ...

"TIME SAVING / QUALITY ASSURANCE"

What do you like best about Convin.ai? Convin is helping me mostly into crisp auditing and provides the speech to text transcript , which has increased the % of evaluations in much better way also it is saving huge amount of time . What do you dislike about Convin.ai? Still exploring the features of Convin , so not much to say about the dislikes . But yes, the accuracy can be increased if the pitch is uploaded according to call structure. What problems is Convin.ai solving and how is that ...

"One-stop solution to call auditing and custom reporting"

What do you like best about Convin.ai? This application saves time when monitoring calls for thousands of employees to see the weak and strong points of their conversations and sales calls with clients. Convin saved me time as a manual QA because it automatically sends calls to QA for call auditing. What do you dislike about Convin.ai? Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, there ...

"TIME SAVING / QUALITY ASSURANCE"

What do you like best about Convin.ai? Convin is helping me mostly into crisp auditing and provides the speech to text transcript , which has increased the % of evaluations in much better way also it is saving huge amount of time . What do you dislike about Convin.ai? Still exploring the features of Convin , so not much to say about the dislikes . But yes, the accuracy can be increased if the pitch is uploaded according to call structure. What problems is Convin.ai solving and how is that ...

"One-stop solution to call auditing and custom reporting"

What do you like best about Convin.ai? This application saves time when monitoring calls for thousands of employees to see the weak and strong points of their conversations and sales calls with clients. Convin saved me time as a manual QA because it automatically sends calls to QA for call auditing. What do you dislike about Convin.ai? Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, there ...

"AI and Automation at it's best!"

What do you like best about Convin.ai? I like that this tool can automatically evaluate 100% of calls without bias or inconsistency. Interestingly, it also works on customized Q/A template where we can define our parameters and weights. What do you dislike about Convin.ai? Everything is great but it takes a few months to help us realize the exact product value on the ground. So it takes a little more patience than what I originally thought. What problems is Convin.ai solving and how is that ...

"call audits and call audit score"

What do you like best about Convin.ai? convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call audit email responses for call audits to coaches. What do you dislike about Convin.ai? Convin sessions. Session assigned to a coach should have an explanation along with the parameter. So that the coach will be able to focus when hearing to the snippets. What problems is Convin.ai solving and how is that ...

"call audits and call audit score"

What do you like best about Convin.ai? convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call audit email responses for call audits to coaches. What do you dislike about Convin.ai? Convin sessions. Session assigned to a coach should have an explanation along with the parameter. So that the coach will be able to focus when hearing to the snippets. What problems is Convin.ai solving and how is that ...

"Helps with audits reports and to keep a check on call quality of my coaches"

What do you like best about Convin.ai? Convin helps really well with call audits and also keep call quality in check, with analysin each coach for different parameters. AI report helps really well for understand where a coach is going wrong and how to work on it What do you dislike about Convin.ai? Need real time calls to be update, need AI to also audits regional calls more efficiently, login and logout issues, Live listening on convin with whispering option What problems is Convin.ai ...

"using for auditing consultation calls"

What do you like best about Convin.ai? convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. What do you dislike about Convin.ai? sometimes the scoring are completely opposite of manual scoring. need the bifurcation of AI scores which will help us compare differences of AI and manual scores. What problems is Convin.ai solving and how is that benefiting you? convin as a AI software ...