Convin Reviews in January 2025: User Ratings, Pros & Cons

"Convin improved everything"

What do you like best about Convin.ai? Convin is fully integrated with our CRM for simple reporting. We are currently having to be creative with different reports in order to collect and retrieve data points required for feedback/coaching, which is what exactly Convin provides. It gives you all necessary reports with pointers from different perspectives. What do you dislike about Convin.ai? I want Convin to perform more accurately in terms of the transcript that is being generated for each ...

"Enhancing skills with Convin!"

What do you like best about Convin.ai? I enjoy how Convin allows you to correct any errors before the call is terminated. You can also add any particular phrases as an alert in any conversation. I feel Convin is a tool that should be used daily by the agents for improving their skills. Convin captures every single call easily with our integrated software. What do you dislike about Convin.ai? Sometimes it is hard to navigate through different functionalities Convin provides. What problems is ...

"Convin provides simple and quick results"

What do you like best about Convin.ai? The thing I appreciate best about Convin is the very good setup they have for it. The dashboards, reports, LMS, Violaton management, and more. I would recommend this to anyone who has a customer-facing business and wants to work with a wonderful organization. I am successfully resolving sales issues with my customers. What do you dislike about Convin.ai? Sometimes getting the system up and operating takes longer than we would like. What problems is ...

"Deep Dive into Customer Engagement"

What do you like best about Convin.ai? Ease of use - 10/10 Ease of integration - 9/10 Customer support team is always available to help us get through the problems I almost use Convin daily What do you dislike about Convin.ai? I don't have any problem for now since customer support is always there to help us What problems is Convin.ai solving and how is that benefiting you? Convin.ai's transcribing capabilities have totally amazed me. It has made evaluating calls more easier, and it has ...

"Deep Dive into Customer Engagement"

What do you like best about Convin.ai? Ease of use - 10/10 Ease of integration - 9/10 Customer support team is always available to help us get through the problems I almost use Convin daily What do you dislike about Convin.ai? I don't have any problem for now since customer support is always there to help us What problems is Convin.ai solving and how is that benefiting you? Convin.ai's transcribing capabilities have totally amazed me. It has made evaluating calls more easier, and it has ...

"Excellent platform for call training, analysis, and automatic recording"

What do you like best about Convin.ai? I being an agent almost use the Convin dashboards daily. When integrated with our telephone integration software Exotel, it is so easy to setup and use. Convin's user-friendly interface helps me gain deeper insights into trends and where we can improve. What do you dislike about Convin.ai? I've been using Convin for months and can't think of any significant drawbacks. It's a truly vital tool that continually provides amazing insights into our ...

"Quality assurance"

What do you like best about Convin.ai? Easy to access and easy to implement, and we can easily check the quality What do you dislike about Convin.ai? Initially there was an issue in login otherwise it is perfect What problems is Convin.ai solving and how is that benefiting you? earlier listing a call is a task..we have to download the calls and listen. But now just login to the account and you can listen of the calls. Easy to access. Less time counsuming.

"Quality assurance"

What do you like best about Convin.ai? Easy to access and easy to implement, and we can easily check the quality What do you dislike about Convin.ai? Initially there was an issue in login otherwise it is perfect What problems is Convin.ai solving and how is that benefiting you? earlier listing a call is a task..we have to download the calls and listen. But now just login to the account and you can listen of the calls. Easy to access. Less time counsuming.

"Easy and Efficient, Best in town!"

What do you like best about Convin.ai? Auditing is a hectic job and I love how the AI- powered Convin made my auditing work a lot easier by being a One-stop solution. We were able to efficently sample out tickets that need attention by using advanced keyword search filter and AI scores. 1. Easy to gather Tickets of agents to be audited. 2. Features like Sampling Manager which helps to automatically filter and assign tickets to the auditors. 3. Most useful feature - Customer Intelligence > ...

"Comprehensive yet user-friendly solution for Quality Assurance"

What do you like best about Convin.ai? One of the best things about Convin is how they handle historical call recordings. They provide training themselves, making the process easier for us and reducing manual work. What do you dislike about Convin.ai? I don't have anything yet to report. I have been using the software for more than a year. What problems is Convin.ai solving and how is that benefiting you? I use Convin to capture and record sales calls. This helps me analyse my performance ...