Convin Reviews in January 2025: User Ratings, Pros & Cons

"Convin assist with call insights"

What do you like best about Convin.ai? Convin has the option to jump to the specific topic. Convin helps in maintaining a record of all discussions for current and future reference. Coaching sessions provided by Convin assist is to develop skills to deal with cold phoning and introductions. With the simple implementation and daily usage of Convin, my intros are becoming more fluid. What do you dislike about Convin.ai? Convin is bit slower when it comes to loading the calls in processed ...

"Valuable Feedback by Convin"

What do you like best about Convin.ai? Convin saves us time by assisting us in overcoming communication issues. The AI for call transcription is the finest. Infact, the AI suggestions features are easy to implement in calls. I'm able to tackle the challenge with the help of customer support of being able to listen to consumer sentiment and pick up on numerous themes with Convin. What do you dislike about Convin.ai? The speech to text conversion can be a little clumsy, making it difficult to ...

"Everything is wonderful with Convin!"

What do you like best about Convin.ai? Convin listens in on your interaction with the consumer smoothly with easy integration and then automatically posts questions for you to answer. It actually helps you when you're trying to think out what to ask next, and don't worry if it tells you that you're talking too much. Convin will greatly assist me in my day-to-day insurance and benefit sales, not just for me but also for my customers. It aids in the completion of your sale. What do you ...

"Convin is a reliable and user friendly tool"

What do you like best about Convin.ai? I like how accurate the transcript is. So, if I need to revisit a conversation and I missed something, I can quickly search a term and listen to it again. I can also listen to my calls the same day, which is fantastic! It has the appearance of a lightweight tool with a plethora of capabilities. The support team always stands by your side, as well as Convin features are really simple to implement. What do you dislike about Convin.ai? At this moment, ...

"What outstands for me is the CONVIN team!"

What do you like best about Convin.ai? Convin was a breeze to set up for us. With a single exe push, it updates itself! It's incredible to feel the silent push of guidance while live listening! Their customer service representatives are quite helpful! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in ...

"Refining the process with Convin"

What do you like best about Convin.ai? Convin's AI can recognize what is being said in the call and can prompt the agent on the phone with the appropriate responses in every case which is very easy to integrate. I enjoy the scenarios and how a phrase or collection of words might activate them, making the discussion appear more natural and pleasant, rather than requiring agents to follow a script word by word. Convin is ideal for managing client rebuttals; instead of agents or sales people ...

"Convin is the savior!"

What do you like best about Convin.ai? Convin is an extremely extensive and useful application. Both from a managerial/coaching and operational one. Furthermore, voice analytics has provided real-time support to employees by populating reminders and knowledge to call center reps when key terms are uttered. Recognizing important words/phrases that will allow us to determine which calls require further investigation. What do you dislike about Convin.ai? Convin may make a recommendation that ...

"Convin helps me enhance Call Quality"

What do you like best about Convin.ai? When it comes to interacting with multiple softwares, Convin does this seamlessly. Convin's individual statistics for each agent helps them know their activity trend, scale of conversational skills, etc. Whenever I have any doubts, I can directly reach to the Customer Support team. very simple yet understanding to implement What do you dislike about Convin.ai? There is nothing to dislike about convin as it is a very good platform. One can definitely ...

"Convin helps me enhance Call Quality"

What do you like best about Convin.ai? When it comes to interacting with multiple softwares, Convin does this seamlessly. Convin's individual statistics for each agent helps them know their activity trend, scale of conversational skills, etc. Whenever I have any doubts, I can directly reach to the Customer Support team. very simple yet understanding to implement What do you dislike about Convin.ai? There is nothing to dislike about convin as it is a very good platform. One can definitely ...

"Great for reporting and coaching purposes"

What do you like best about Convin.ai? Convin is a platform that allows us to quickly view what our agents are saying to our consumers. Certain phrases are more successful in the sales process, thus we as agents have to say or ask specific items or phrases. When employing Convin, coaching becomes very customized to each agent. Individual agents are given personalized mentoring through this platform which is very easy to implement in our calls. It provides ample number of features. What do ...