Convin Reviews in January 2025: User Ratings, Pros & Cons

"An incredibly seamless experience"

What do you like best about Convin.ai? -The ease with which we can review our sales calls. -Training libraries for new joinees to help them improve. -Instant emails to those getting reviewed for the specific recording. What do you dislike about Convin.ai? Nothing to dislike as of now. Product is great. What problems is Convin.ai solving and how is that benefiting you? -Reviewing sales, BD, Ops, CX department calls with ease -saves reviewer time -Analysis of calls to observe trends

"Several features has helped us expand our business towards client"

What do you like best about Convin.ai? Interface provided by Convin is easy to understand and implement. Being an Admin, I have the ability to get the follow up on my team's performance. I can view the number of sessions completed by an agent with respect to the total sessions assigned. Convin has made it easier for me to guide agents. With Lead Dashboard, I am able to look at the detailed analysis and attribute based reports. Convin offers several integrable features. With respect to ...

"Good Feedback To start the day"

What do you like best about Convin.ai? There have been many features that are being provided by Convin such as Coaching Dashboard, Alerts fir a particular call, adding comments at a particular timeline in a call. All such features perform a crucial functionality for a representative like me. I have been using Convin for a long period of time that to daily and I can definitely say that it's been really helpful and easy to use. It was easy to integrate with telephony and CRM being simple to ...

"Insights of customer sentiment analysis from call!"

What do you like best about Convin.ai? Convin has solved our call review and learning challenge task in a very easy way providing multiple features that assists us. We have received significant advantages in terms of reviewing and learning. I appreciate having a source of truth to refer to for all of my calls to improve as a representative. Convin has taught me that I ramble a little and should work on being more concise. What do you dislike about Convin.ai? My boss has comprehensive ...

"Convin makes it easy to review calls"

What do you like best about Convin.ai? Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool. What do you dislike about ...

"Valuable insights by convin"

What do you like best about Convin.ai? Convin assisted us in properly understanding the true value we offered to our clients, and as a result, Convin's customer support team and Convin.ai features assisted us in identifying that we were undervaluing the worth of our product. Very simple to put up and integrate. My calls are automatically logged. It gives me visibility into my process and allows me to be really present without having to take notes. I use it regularly to enhance my ...

"Convin makes it easy to review calls"

What do you like best about Convin.ai? Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool. What do you dislike about ...

"Helpful, precise"

What do you like best about Convin.ai? I have very easily implemented Convin recording and transcription services which have improved my customer service skills. Instead of scrawling notes hastily (which are only half legible by the end), I'm able to focus on properly listening to the client and generating helpful comments much easily. It also ensures that I haven't missed any notes after the call, which keeps me more organized for my follow-ups! Convin's support team is amazing. What do ...

"Things get more easier to understand"

What do you like best about Convin.ai? I am utilizing analytics provided by Convin to figure out why we're winning and losing transactions. It's also a terrific method to cooperate on calls and learn more about the deals of other team members. We are overjoyed as an organization to have it because of the customer support team, infact it is a tool I use every single day. - Simple to find subjects or specific calls with advanced keyword search feature - Simple to share/request feedback - ...

"Convin brings everyone on same page!"

What do you like best about Convin.ai? The ability to record and replay pitches provides an excellent playback learning approach, especially for newcomers. Convin helps one to pay attention to the subtleties of a conversation - practice learning from others, missed actions, and how to excel your conversational skills. Convin support team helps us and keeps updating about new features which help agents like me and they are really easy to integrate. What do you dislike about Convin.ai? Some ...