Convin Reviews in January 2025: User Ratings, Pros & Cons

"Best AI Platform for Audits"

What do you like best about Convin.ai? Convin is the best tool to automate and helps us with the audits What do you dislike about Convin.ai? After Opening a new page it takes time to open the complete page. What problems is Convin.ai solving and how is that benefiting you? It resolved the audit and NBA reports

"A Great Tool"

What do you like best about Convin.ai? 1.It helps to get the insights of the process in a very detailed way. 2. It made it very easy to get the overall snyopsis of all the calls of the aligned counsleors. What do you dislike about Convin.ai? 1.Reporting can have some changes as well so that the overall performance can also be tracker properly including the login hours or Talktime. What problems is Convin.ai solving and how is that benefiting you? 1. Convin is solving the issues of the ...

"Insights generated by convin makes work easy"

What do you like best about Convin.ai? I like the insights their Data labs regularly share around my conversations. Product UX is straightforward, simple and easy to understand. Their support team is always on their toes to solve the highlighted issues. What do you dislike about Convin.ai? In some marginal cases (5-10%), it wrongly evaluates a conversation, but I believe we can’t expect 100% accuracy from AI, so that is manageable. What problems is Convin.ai solving and how is that ...

"Good Quality Tool"

What do you like best about Convin.ai? I used to use Convin with my previous organization; the best thing I liked about convin was the coaching sessions; P2P coaching helped me to improvise my quality scores. What do you dislike about Convin.ai? Nothing as of now to be disliked about the product What problems is Convin.ai solving and how is that benefiting you? It helped me improving my call pitch and quality scores with the help of coaching sessions.

"Convin is the best tool to automate and helps us with the audits"

What do you like best about Convin.ai? The flexibility of the AI and the wide rage of the features, makes convin the best in it's field. The convin team is also very supportive and is always willing to go beyond! What do you dislike about Convin.ai? Sometimes, the video takes a lot of time to buffer. What problems is Convin.ai solving and how is that benefiting you? Convin helps us to identify the areas of the improvements of our agents. Also it helps us to spot the problems in our system.

""Best Automation Tool""

What do you like best about Convin.ai? As an automation tool, we expect a product should offer minimal human intervention; this tool provides the same. It has multiple ranges of features, which helps get business insights. What do you dislike about Convin.ai? As of now i didn't find anything which can be disliked, all the features are giving good insights and outcomes. What problems is Convin.ai solving and how is that benefiting you? 1. 100% Call Audits 2. Violation Manager and alert ...

"Perfect Tool for Call Quality Automation"

What do you like best about Convin.ai? Multiple features can be used daily, which helps in Time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automatically prepared reportings. What do you dislike about Convin.ai? As such, nothing can be disliked; as a startup, it's growing, and their team is working ...

"Awesome Tool for Quality and in improving the customer experience"

What do you like best about Convin.ai? Audit Automation Coaching Dashboards Convin Support Customization of tool Report Customization What do you dislike about Convin.ai? Convin should fasten the support and try documenting the requirements so the client won't miss it. What problems is Convin.ai solving and how is that benefiting you? Convin is solving this by auditing all the calls and also identifying the calls where it is impacting the customer. The customer intelligence feature of ...

"Taking Conversation Intelligence at Next Level"

What do you like best about Convin.ai? What I like best about convin is this tool has the ability to automatically get a call flow in the system with easy API integration. One feature I like the most is the unique Alerting mechanism that throws an alert to management if something unusual/a violation is detected. What do you dislike about Convin.ai? Sometimes there is a page loading issue that I face, but more or less, I think this can be optimized in the future. What problems is Convin.ai ...

"Great experience to Learn new things on daily basis."

What do you like best about Convin.ai? Try learning new things from others. In what way they look best when compared to our conversations with the business Cx's. So that we can implement the same and start giving our clients great services. What do you dislike about Convin.ai? Not at all. But would like to remove the repeated call conversations. So that our time saves and give more importance to other sections conversation. Apart from repeated calls all are good. What problems is Convin.ai ...