Convin Reviews in January 2025: User Ratings, Pros & Cons

"Convin's Helps to improve agent effectiveness using AI-driven insights."

What do you like best about Convin.ai? Convin assists us with real-time data tracking, making it easy to observe how we're making important sales calls and producing revenue. What do you dislike about Convin.ai? I never got a chance to explore all the features. What problems is Convin.ai solving and how is that benefiting you? With so many teams and the calls being audited based on the number of people and the number of hours the calls are completed, Convin solves a variety of issues, such ...

"Great for agents productivity and accountability"

What do you like best about Convin.ai? Convin has many features such as team staructuring and audit templates where the audit templates can be configured in order to satisfy the customers and the team has fgiven the flexibility to add the templates according to our arising business requirement and convin is very easy to use. What do you dislike about Convin.ai? Sometimes the calls are not processed and this will be an issue since they get accumulated at the end of the day week or month but ...

"Convin's method for improving Quality Assurance"

What do you like best about Convin.ai? The ability to use Convin to examine the successes and failures of employee-client interactions has dramatically revolutionized our customer service strategy. What do you dislike about Convin.ai? Bad experience with pages taking forever to load. What problems is Convin.ai solving and how is that benefiting you? Convin has been a lifesaver for me for a long time. In the past, call analysis was a time-consuming manual operation. Convin provides automated ...

"Insights provided by convin is very crucial"

What do you like best about Convin.ai? Convin gives the insights by different attributes such as conversation reasons and other parameters like competitors, objections and etc which is the best thing i like about the features provided by convin and the support team has been very responsive What do you dislike about Convin.ai? Convin sometimes feels its complex to use and UI can be improved for more user friendly experience and for easy implementation. What problems is Convin.ai solving and ...

"Convin is better than gong and chorus in terms of value"

What do you like best about Convin.ai? Excellent tool for agents for calling and call auditing and this tool is very useful for generating meeting insights What do you dislike about Convin.ai? The only thing I don't like about convin is sometimes convin needs a lot of refreshing and the call after auditing doesn't get submitted but the team was efficient in resolving the issue What problems is Convin.ai solving and how is that benefiting you? It is time efficient and cost-efficient and the ...

"Powerful tool for call auditing and listening"

What do you like best about Convin.ai? It is easy to use for call searching and call finding as well, convin transcrips calls to transcripts feature is very good. What do you dislike about Convin.ai? I do not have any dislikes as of now convin perfectly alingns with the customer support work What problems is Convin.ai solving and how is that benefiting you? It is very helpful for me since the calls will be scored and the transcripts are generated which will save us a lot of man hours and ...

"Powerful tool for call auditing and listening"

What do you like best about Convin.ai? It is easy to use for call searching and call finding as well, convin transcrips calls to transcripts feature is very good. What do you dislike about Convin.ai? I do not have any dislikes as of now convin perfectly alingns with the customer support work What problems is Convin.ai solving and how is that benefiting you? It is very helpful for me since the calls will be scored and the transcripts are generated which will save us a lot of man hours and ...

"Helped In Significant sales and rep productivity rise"

What do you like best about Convin.ai? We have been using Convin for the past year and have seen a significant sales and rep productivity rise. I suggest them to anyone looking to increase the effectiveness of their sales workforce. What do you dislike about Convin.ai? I never got a chance to explore all the features. What problems is Convin.ai solving and how is that benefiting you? earlier it was dificult to track sales and rep productivity, and to find Root cause we needed alot of manual ...

"Does a great job with transcripts"

What do you like best about Convin.ai? Does a great job with transcripts and user interaction where you can go to a specific spot in the conversation and review the discussion. What do you dislike about Convin.ai? Sometimes slow to respond. Hope this will be improved very soon. What problems is Convin.ai solving and how is that benefiting you? By using transcripts, we can expand the scope of our audits and better understand call quality.

"The Audit Feedback we Get is really helpful"

What do you like best about Convin.ai? The platform is quite straightforward and user-friendly. It's easy to navigate and make use out of the functionalities available. What do you dislike about Convin.ai? Convin should be commended for maintaining its dedication to its goal. It records calls and classifies them without being hampered by superfluous features. What problems is Convin.ai solving and how is that benefiting you? The platform is really simple to use and intuitive. It's simple to ...