Convin Reviews in January 2025: User Ratings, Pros & Cons

"Excellent Companion-Convin"

What do you like best about Convin.ai? A solid partner who genuinely wants to see our customers, employees, and business flourish. What do you dislike about Convin.ai? Not a hate, but a chance to keep adding features and functionalities. What problems is Convin.ai solving and how is that benefiting you? Convin develop more robust data and analytics so we can use them to increase client stickiness

"One-stop store for multiple tasks"

What do you like best about Convin.ai? Convin is easy and simple to implement and integrate with different softwares. Customer Support team is always there to get through the challenges. There are lot of features that I almost use daily such as Transcript, Summary, Advance Keyword search, Coaching sessions, Moments from Customer Sentiment Analysis. What do you dislike about Convin.ai? Some call's transcript is bit off. I hope that gets better with AI. What problems is Convin.ai solving and ...

"Excellent Companion-Convin"

What do you like best about Convin.ai? A solid partner who genuinely wants to see our customers, employees, and business flourish. What do you dislike about Convin.ai? Not a hate, but a chance to keep adding features and functionalities. What problems is Convin.ai solving and how is that benefiting you? Convin develop more robust data and analytics so we can use them to increase client stickiness

"Convin harnessing the Power of Conversational AI"

What do you like best about Convin.ai? Convin is a clever program that I enjoy using because of how user-friendly it is. The more I utilize it, the more I appreciate AI's method. What do you dislike about Convin.ai? When a new update is implemented, minor system faults make it challenging to carry out routine work tasks. What problems is Convin.ai solving and how is that benefiting you? The department can identify and enhance Soft Skills by capturing Customer Satisfaction and Process Adherence.

"Its easy to use"

What do you like best about Convin.ai? Its easy to connect and after getting convin its because easy to audit and share the feedback with the counselors . What do you dislike about Convin.ai? I am still exploring the convin and i have not faced any issue yet. What problems is Convin.ai solving and how is that benefiting you? My overall experice with convin its great.

"Convin is an insane and impressive Tool for quality audits"

What do you like best about Convin.ai? Convin is a very customizable tool that makes the tool very customizable to your business needs. Here you can create your own call templates and give the weights of the parameters in each of these templates according to your process. What do you dislike about Convin.ai? I think convin is very effective when we use it in desktop, and the mobile app needs major improvements and its not easy to implement the mobile version and the frequency of usage in ...

"Convin has helped me lead my team in a productive way."

What do you like best about Convin.ai? Easy to audit and quickly identify some significant terms. User-friendly and quick to provide the staff with the proper guidance. Real-time live audits are quite useful. What do you dislike about Convin.ai? sometimes we face difficulty with logging in. What problems is Convin.ai solving and how is that benefiting you? Convin is suggesting coaching moduls to reps automatically based on there performance, this makes things really easy for us.

"The best tool for AI auditing; multiple sheets are no longer needed."

What do you like best about Convin.ai? After finishing the call audit, I don't have to update multiple sheets thanks to the easy tool, and sending feedback is now simple. What do you dislike about Convin.ai? nothing as of now, so far i am able to use it nicely. What problems is Convin.ai solving and how is that benefiting you? It helps me to save time and a lot of manual efforts, it is also helping my reps to improve.

"Convin has helped me lead my team in a productive way."

What do you like best about Convin.ai? Easy to audit and quickly identify some significant terms. User-friendly and quick to provide the staff with the proper guidance. Real-time live audits are quite useful. What do you dislike about Convin.ai? sometimes we face difficulty with logging in. What problems is Convin.ai solving and how is that benefiting you? Convin is suggesting coaching moduls to reps automatically based on there performance, this makes things really easy for us.

"Best Tool for data visualization in for a real time data for the calls made"

What do you like best about Convin.ai? The team! they are the best thing about convin they gave us sessions which made us easy to use the tool and helped us implement the requirements and they have made many sessions and feature requests that are unique to our business requirements which helped us a lot totally satisfied with the team and the tool What do you dislike about Convin.ai? None! Theres nothing to be disliked about convin and its performance capabilities it is an excellent tool ...