Convin Reviews in January 2025: User Ratings, Pros & Cons

"Provides immediate insights Of our Calls"

What do you like best about Convin.ai? Convin provides us with immediate insights into what a rep is doing and what a rep is not doing, where he or she is making mistakes, and where there is opportunity for improvement! What do you dislike about Convin.ai? Sometimes get Delay in call audit and feedback notification What problems is Convin.ai solving and how is that benefiting you? Insights Provided By convin help us with opportunity for improvement!

"Convin plays a role to improving the sales pitch"

What do you like best about Convin.ai? We can easily access every one of the capabilities of Convin because of its user-friendly UI. What do you dislike about Convin.ai? I havent come accross any problem yet, my managers help me in case of doubts. What problems is Convin.ai solving and how is that benefiting you? We can easily find possibilities to boost the success of our customer service representatives thanks to Convin.

"convin is very Good to check my all call"

What do you like best about Convin.ai? When ever i want to listen my call its help me a lot. I've been using Convin for a while now, and I must say that it's quite simple to use. The customer service is excellent, and I now use Convin dashboards on a daily basis. It has an astounding number of features! What do you dislike about Convin.ai? I am ok with all the features and the options so I havent dislike any think. What problems is Convin.ai solving and how is that benefiting you? Earlier, ...

"User Friendly tool for Recording, Analytics and more......"

What do you like best about Convin.ai? Convin.ai best part is it's transcription. The calls are recorded, I can go back and evaluate them more readily. It also helps me with my work. The AI voice accuracy conversion to transcript has impressed me which has significantly reduces my workload. What do you dislike about Convin.ai? One thing that hampered my work was the transcripts themselves, sometimes it takes times to generate and sometime it never generates. What problems is Convin.ai ...

"My daily routine now includes using Convin"

What do you like best about Convin.ai? Convin has shown to be a helpful addition to our everyday job by identifying faulty samples with ease. It has greatly decreased the amount of manual labor with the feature of AI Audits and moments feature which is necessary for sample selection. What do you dislike about Convin.ai? When using multiple tabs It hangs sometime. And takes time What problems is Convin.ai solving and how is that benefiting you? It helps a lot to know the quality of work what ...

"Convin provides in-depth look at Call flow and Customer Engagement"

What do you like best about Convin.ai? We can review every customer encounter using Convin, which is the best feature for our business. This has made it possible for us to improve our SOPs and business models in order to better meet the demands of our clients today, in addition to coaching and developing our agents. What do you dislike about Convin.ai? Although the system achieves the highest level of accuracy, the delay in transferring the calls restricts our capacity to utilize all of its ...

"Convin's feature set is impressive"

What do you like best about Convin.ai? Because of Convin's powerful machine learning and AI capabilities, it performs voice-to-text conversion and consumer sentiment analysis with finesse, resulting in precise call quality scores. What do you dislike about Convin.ai? I have no bad things to say about my interactions with Convin. It's all going pretty well. What problems is Convin.ai solving and how is that benefiting you? Prior to Convin, data tracking was disorganized. It was easy to ...

"Convin provides in-depth look at Call flow and Customer Engagement"

What do you like best about Convin.ai? We can review every customer encounter using Convin, which is the best feature for our business. This has made it possible for us to improve our SOPs and business models in order to better meet the demands of our clients today, in addition to coaching and developing our agents. What do you dislike about Convin.ai? Although the system achieves the highest level of accuracy, the delay in transferring the calls restricts our capacity to utilize all of its ...

"Transcript of calls are really helping me."

What do you like best about Convin.ai? The best thing is now i have the enitre Details of the call because, Convin Listens my calls generates the whole transcript and give me the Call quality. For example the contact details or the emails shared on call can be found easily withthe help of transcripts. What do you dislike about Convin.ai? Convin takes some time to genrate transcript after my calls, it will really helpful, it is availible just after my calls. What problems is Convin.ai ...

"Convin.ai to Improve your performance."

What do you like best about Convin.ai? This tool is very simple to use, If something requires troubleshooting, it is done quickly, and their team guide us very nicely. What do you dislike about Convin.ai? I am happy with this product abhi tak, i will edit this if i will face any issues. What problems is Convin.ai solving and how is that benefiting you? Convin offers interactive dashboards to help me with my assessment.