Cloudbeds

Dishonest Sales techniques

Dishonest Sales techniques. Very expensive...

I really wanted to love you cloudbeds...but

Software lacks some of the most basic of functions that is needed to run a front desk. One only find this out when trying to find out how to do something, as the Knowledge base / online helps lacks explicit details. There are too many to list in a review. But that list is long and getting longer every day. I have been live for 6 weeks. The support team are very close to being 100% ineffective. Mostly they do not understand the issue but will send ridiculous videos and screen shots showing ...

After 9 months using the software

After 9 months using the software, I get a bug quiet annoying, repported it, within nearly two month, nobody work on it : support just tried to win some time to get you do some more tests or accuse any third parties instead of fixing something obvious. The same goes for my account manager : after getting a good relationship with the first one (who also sold me the software, I get a new one. It took more than 3 weeks to reach her over the phone and she's totally useless : just hide behind ...

Great Service from Korina B and Cloudbeds

Korina B from Cloudbeds was absolutely fabulous. She led me through the process of connecting to my channels and was even willing to wait on the line while I went through all the steps. After getting cut off at my end, her colleague then put me back onto her and Korina was able to continue to assist me. Nothing was too much trouble for her. Fantastic end-to-end service. Thank you so much Korina and Cloudbeds! I'm happy I made the move to you.

quick and honest answers

We received quick and honest answers to provide us with a solution and understanding of the problem presented.

Tomás helped me solving for good a…

Tomás helped me solving for good a problem that had been going on for a long time. Really appreciate his support and patience!!

Quick response time and helpful

We were having trouble with our login and we emailed the support team, within minutes Tomás D. responded and quickly resolved our issue.

Great and quick service

Date of experience: May 23, 2024

Helpful and quick response.

Date of experience: May 22, 2024

What consistently makes Cloudbeds great…

What consistently makes Cloudbeds great is access to HELP whenever you need it! In particular, Denis S. has saved me and instructed me more times than I can count. He is an amazing asset and I really mean it when I say I would have quit without his help.